Assistant Restaurant Manager

Mystic Lake & Little Six Casino•Prior Lake, MN

13d

About The Position

The Assistant Restaurant Manager supports the restaurant team in delivering memorable guest experiences and efficient food-service operations. The role manages staff and restaurant activities, applies high guest-service standards, and assumes the Restaurant Manager’s responsibilities when needed to cover operating hours. It also supports outlet operations, staffing, inventory, financial performance, hiring, training, and team-member performance management.

Requirements

Any combination of post-high-school restaurant education and/or restaurant experience totaling at least 3 years.
At least 2 years of indirect people-leadership experience or 1 year of direct people-leadership experience.
Certified Food Service Manager Certificate, or ability to obtain it within one year of employment.
Ability to motivate and guide staff, delegate tasks, and foster a positive team environment.
Ability to communicate clearly and effectively with staff, guests, and other stakeholders.
Ability to identify and resolve issues constructively and efficiently, manage team conflict, and address guest issues.
Experience managing schedules, tasks, and resources efficiently in a fast-paced environment.
Ability to build rapport with staff, guests, and other stakeholders.
Ability to adapt to changing situations, handle unexpected events, and maintain composure and professionalism under pressure.

Nice To Haves

Experience with demand-based scheduling.

Responsibilities

Handle guest complaints and issues professionally and promptly, using guest-recovery strategies when appropriate.
Coach team members to provide excellent service and create a positive guest experience.
Interact with guests to assess satisfaction and improve service.
Order supplies, manage inventory, and proactively communicate needs to the Manager.
Partner with the culinary team to maintain high standards for food quality, preparation, and presentation.
Supervise restaurant cleanliness and maintain safety, sanitation, and hygiene standards.
Ensure staffing levels meet business needs through advance scheduling and in-shift adjustments.
Suggest ways to improve outlet operations.
Ensure Front of House team members follow food-safety guidelines and procedures, and enforce health, safety, and sanitation requirements.
Ensure compliance with Gaming Enterprise policies, procedures, applicable regulations, and laws; escalate concerns to leadership promptly.
Ensure proper cash handling and compliance with tips and complimentary procedures.
Assist the Manager with the annual budget, operational cost controls, and outlet profitability.
Interview candidates and make recommendations for hiring and promotion; plan and deliver onboarding and ongoing training and development; assist with continuous performance management.
Review and audit team-member timecards weekly to ensure compliance with timekeeping, tips, and break policies and procedures.
Assist with restaurant duties such as taking orders, serving food, and seating guests during peak times.