Assistant Restaurant Manager

sweetgreen•Santa Clara, CA

12d•$65,000 - $75,000

About The Position

The Assistant Coach (Assistant General Manager) supports the store as a leader, strategist, and mentor. This hands-on role inspires and develops the team, drives operational excellence, and delivers exceptional guest experiences using data-driven insights. The Assistant Coach partners with the Head Coach to set goals, track performance, address operational challenges, and build healthier communities through real food. Additional supervisory tasks may be assigned as necessary. The position supports hiring, onboarding, and training; adjusts team deployment to meet operational needs; and provides coaching and hands-on support during peak periods or staffing gaps. It upholds food safety, cleanliness, equipment maintenance, and team safety standards, while helping resolve facility, supply, and quality issues. The Assistant Coach also maintains a hospitable, brand-aligned guest experience, manages controllable costs and schedules, supports sales and business strategies, and helps ensure effective use of operational systems and technology. The role includes performing essential duties outlined for the Shift Leader, Kitchen Lead, and Team Member roles.

Requirements

At least 2 years in a restaurant management or supervisory role.
Experience managing and developing 6 or more team members per shift.
Food Handler or ServSafe certification.
Available to work a minimum of 30 hours per week.
Must be at least 18 years old.
Must be authorized to work in the United States.
Must meet the physical requirements for all roles in the career path, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.

Nice To Haves

Experience in fast-casual restaurant chains.
Hands-on experience with local, organic, and sustainable products.
Familiarity with technology tools and systems used in operations and scheduling.
Proven leadership experience, strong problem-solving skills, and the ability to make confident decisions under pressure.
Excellent communication skills and ability to foster a positive team culture, mentor employees, and deliver exceptional guest experiences.
Strong organization and reliability, with multitasking experience in scheduling, coaching, and performance oversight.

Responsibilities

Partner with the Head Coach on hiring, onboarding, and training while fostering a culture of trust and recognition.
Anticipate operational needs and adjust team deployment to support smooth operations.
Coach team members hands-on, provide support during peak times or staffing gaps, and ensure clear communication and consistent execution.
Uphold food safety, cleanliness, food quality, temperature-checking, equipment maintenance, and compliance standards.
Partner with the Head Coach to promptly resolve facility, supply, and quality issues while supporting team member safety and strong audit performance.
Maintain a clean, hospitable, and brand-aligned guest journey; uphold SWEET standards and act on guest experience metrics.
Make timely business decisions to provide fast, accurate, and memorable in-store and digital experiences.
Manage controllable costs, execute schedules, and partner with the Head Coach on sales and short- and long-term strategies using Ops Dashboard insights.
Support daily operations, troubleshoot systems issues, and prioritize tasks for efficient execution.
Perform essential functions outlined in the Shift Leader, Kitchen Lead, and Team Member roles.

Benefits

Competitive base salary with 15% bonus potential.
Medical, dental, and vision insurance plans.
Paid vacation and wellness time.
401(k) program.
Paid family leave.
Complimentary greens.
Free Sweetgreen swag.
Opportunity to make an impact by developing people and connecting them to real food.
Collaborative team aligned with the company's core values.
Career path with personal and professional development opportunities.