Assistant Restaurant Manager

sweetgreen•Santa Clara, CA

11d

About The Position

The Assistant Coach (Assistant General Manager) supports the store as a leader, strategist, and mentor. This hands-on role inspires and develops team members, drives operational excellence, and delivers exceptional guest experiences using data-driven insights. The Assistant Coach partners with the Head Coach to set goals, track performance, address operational challenges, and support the company’s mission of building healthier communities through real food. Additional supervisory tasks may be assigned as necessary. The role oversees people leadership, food safety and cleanliness, guest experience, financial and business operations, and effective use of systems and technology. It also includes performing the essential functions of the Shift Leader role, including duties from the Kitchen Lead and Team Member roles.

Requirements

At least 2 years in a restaurant management or supervisory role.
Experience managing and developing 6 or more team members per shift.
Food Handler or ServSafe certification.
Available to work a minimum of 30 hours per week.
At least 18 years of age.
Authorized to work in the United States.
Meet the physical requirements for the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.

Nice To Haves

Experience in fast-casual restaurant chains.
Hands-on experience with local, organic, and sustainable products.
Familiarity with technology tools and systems used in operations and scheduling.
Proven leadership and problem-solving skills, including making confident decisions under pressure.
Strong communication skills and the ability to foster positive team culture, mentor employees, and deliver exceptional guest experiences.
Strong organization, reliability, multitasking, and experience with scheduling, coaching, and performance oversight.

Responsibilities

Partner with the Head Coach on hiring, onboarding, and training while fostering a culture of trust and recognition.
Anticipate operational needs and adjust team deployment to support smooth operations.
Coach team members hands-on, assist during peak periods or staffing gaps, and maintain clear communication for consistent execution.
Uphold food safety, cleanliness, and equipment-maintenance standards by inspecting food quality, checking temperatures, and ensuring compliance.
Partner with the Head Coach to resolve facility, supply, and quality issues promptly, support team-member safety, and maintain strong audit performance.
Ensure a clean, hospitable, brand-aligned guest journey by upholding SWEET standards and acting on guest-experience metrics.
Make timely business decisions to deliver fast, accurate, and memorable in-store and digital experiences.
Manage controllable costs, execute schedules, and partner with the Head Coach to drive sales and implement short- and long-term strategies using Ops Dashboard insights.
Support daily operations, troubleshoot systems issues, prioritize tasks, and ensure effective team deployment and use of operational systems.
Perform all essential functions outlined in the Shift Leader role, including duties from the Kitchen Lead and Team Member roles.