Assistant Restaurant Manager

Marriott•Orlando, FL

8h•$26 - $35

About The Position

The Assistant Restaurant Manager is an entry-level management position that assists in the daily operations of Restaurants, Bars, and Room Service. The role involves assisting with menu planning, maintaining sanitation standards, supporting servers and hosts during peak hours, and supervising the team. The incumbent is responsible for ensuring both guest and employee satisfaction while operating within the established budget and adhering to all legal and brand standards.

Requirements

High school diploma or GED and 3 years experience in the food and beverage, culinary, or related professional area; OR
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major and 1 year experience in the food and beverage, culinary, or related professional area.

Responsibilities

Handle employee questions and concerns.
Monitor employees to ensure performance expectations are met.
Provide feedback to employees based on observation of service behaviors.
Assist in supervising daily shift operations.
Supervise restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
Participate in department meetings by communicating a clear and consistent message regarding departmental goals.
Ensure all employees have proper supplies, equipment, and uniforms.
Communicate to the Chef and Restaurant Manager any issues regarding food quality and service levels.
Assist in ensuring compliance with all restaurant policies, standards, and procedures.
Monitor alcohol beverage service in compliance with local laws.
Assist in achieving or exceeding budgeted goals.
Perform all duties of restaurant employees and related departments as necessary.
Open and close restaurant shifts.
Interact with guests to obtain feedback on product quality and service levels.
Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
Encourage employees to provide excellent customer service.
Handle guest problems and complaints.
Strive to improve service performance.
Set a positive example for guest relations.
Assist in the review of comment cards and guest satisfaction results.
Meet and greet guests.
Supervise on-going training initiatives.
Use all available on-the-job training tools for employees.
Communicate performance expectations in accordance with job descriptions.
Coach and counsel employees regarding performance.