Assistant Restaurant Manager

IHG•Southbridge, MA

42d•Onsite

About The Position

This role is responsible for assisting the Outlet Manager in the daily operations of the restaurant. The Assistant Restaurant Manager will oversee staff, manage inventory, ensure adherence to standards, and contribute to promotions and menu development. The position requires strong leadership, communication, and customer service skills, with a focus on maintaining high standards of health, hygiene, and safety.

Requirements

Bachelor's degree in hospitality management or equivalent mix of relevant work experience and education.
Fluent in Arabic, English and French.
Good communication and people skills.
Confident, driven, and enthusiastic.
Able to work under pressure.
4 to 5 years of experience.
Influencing/Persuasiveness
Cultural Awareness
Customer Service Orientation
Understanding the Business
Problem-Solving/Decision Making
Leading/Motivating

Responsibilities

Oversee outlet operations in the absence of the Outlet Manager.
Prepare schedules for outlet colleagues and ensure adequate manpower.
Participate in planning promotions, beverage purchases, and pricing.
Supervise daily operations according to hotel and management standards.
Ensure correct handling of equipment to minimize breakages and losses.
Inspect all areas daily before opening and ensure adherence to closing duties.
Enforce and maintain all policies and procedures.
Prepare requisitions for beverages, condiments, and supplies.
Participate in the creation of new drinks and food items and improve presentations.
Maintain standards specifications for all beverages, food, and cocktails.
Inspect fridges and bar stores to check expiry dates.
Observe opening and closing hours of bars according to law and company standards.
Ensure correct control of beverages to avoid wastage and spoilage.
Communicate with guests, receive feedback and complaints.
Observe, teach, and correct colleagues’ service delivery.
Examine food and beverage preparation and presentation.
Stay on the floor during peak hours.
Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety.