Assistant Restaurant Manager

Mile Marker One Waterfront Restaurant•Gloucester, MA
•Onsite

About The Position

Mile Marker One - Waterfront Dining is seeking an Assistant Restaurant Manager who loves hospitality and the marina lifestyle and is passionate about creating unforgettable guest experiences. Mile Marker One is a year-round restaurant serving breakfast, brunch, lunch, and dinner, located on a beautiful marina. The restaurant offers indoor dining, igloo dining, and an outdoor deck experience that opens in late spring. The team is dedicated to ensuring guests have a wonderful time, with occasional live music. The restaurant operates 5 days a week, expanding to 7 days a week in late spring. Mile Marker One is known for its delicious seafood, burgers, and lobster rolls, and offers special events like food and wine pairing dinners and tequila dinners. They also host corporate events, rehearsal dinners, and private/semi-private dining. The restaurant is attached to a hotel with an indoor heated pool and jacuzzi. This is a full-time, year-round position.

Requirements

  • 2-3 years proven experience as an assistant supervisor, supervisor, manager or assistant manager in the restaurant industry
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment
  • Ability to work a 50-hour work week, flexible hours, including weekends and holidays
  • Strong organizational and time management skills
  • Knowledge of restaurant management software and POS systems
  • High school diploma or equivalent

Nice To Haves

  • Degree in hospitality or restaurant management preferred

Responsibilities

  • Assist the GM in staffing, inventory, and customer service
  • Ensure compliance with health and safety regulations
  • Train and mentor staff to provide exceptional customer service
  • Handle customer complaints and resolve issues in a timely and professional manner
  • Collaborate with the kitchen staff to ensure timely and accurate food preparation and delivery
  • Monitor and maintain restaurant cleanliness and sanitation standards
  • Oversee to go and delivery orders
  • Assists the restaurant and host staff in answering the phone and taking reservations
  • Open or close the restaurant as needed according to a rotating schedule
  • Make shift notes of what occurred during dining service
  • Collaborate with the Chef and Hospitality General Manager on social media by taking photos and videos for Facebook and Instagram of specials
  • Be a brand ambassador for events, upcoming dinners and more
  • Assist the leaders in overseeing hosts, food runners, bussers and servers
  • Assist the General Manager by making scheduling suggestions
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