Assistant Restaurant Manager

Hickory Tavern • Hickory, NC

12d

About The Position

The Assistant Manager assists the General Manager in establishing and maintaining customer service and supports the overall operation of the restaurant. The role includes measuring business trends, maximizing sales and profitability by developing staff and controlling expenses and shortages, and overseeing sales, merchandising, inventory control, and genuine heartfelt hospitality. The position requires flexibility to work varying hours and shifts, including early mornings, late nights, weekends, and holidays.

Requirements

• 2–4 years of experience in the hospitality or restaurant industry.
• 1–2 years in a supervisory or management role.
• Proven ability to lead teams, develop talent, and drive performance.
• Deep understanding of daily restaurant operations, including scheduling, labor and inventory management, budgeting, guest relations, and adherence to food safety and HR standards.
• Proficiency with POS systems, Microsoft Office (Excel and Outlook), and cloud-based tools.
• ServSafe Certification or equivalent food safety training is required, or must be obtained.
• Flexibility to work varying hours and shifts, including early mornings, late nights, weekends, and holidays.

Responsibilities

• Coordinate efforts between the front of the house and the back of the house.
• Coach, counsel, and discipline employees regarding performance, service, and attendance issues.
• Ensure customers receive outstanding service by maintaining a customer-friendly environment, greeting and acknowledging customers, maintaining service standards and product knowledge, and reporting customer complaints to the General Manager and District Manager.
• Maintain merchandising standards, display presentation, and signing standards, and monitor inventory levels.
• Plan and assign daily goals, tasks, and assignments, and follow up to ensure completion.
• Maintain adherence to company policies and procedures.
• Manage accounting tasks, including managing funds, counting the drawer, taking deposits to the bank, collecting cash from servers, balancing funds at closing, receiving and putting away shipments, placing inventory orders, and calculating and communicating labor yield and percentages to the District Manager.
• Perform other duties assigned by the General Manager.
• Attend required meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed