Assistant Restaurant Manager- Williamsville

Clark Holdings / Tim Hortons•Buffalo, NY

16d•Onsite

About The Position

Clark Holdings Inc., a Tim Hortons franchisee in Western New York, is hiring an hourly Assistant Restaurant Manager for its Williamsville-area team. The role manages restaurant operations at franchise-owned Tim Hortons locations, overseeing Customer Service Team Members, facilities, and equipment to maintain standards for people, product, cleanliness, and customer service. In the absence of the General Restaurant Manager, the Assistant Restaurant Manager also manages Bakery Team Members, Shift Leaders, Shift Supervisors, and Shift Managers. The position reports to the District Supervisor. The job is 50 hours per week across a minimum of five 10-hour shifts. Forty hours are paid at $19.36–$21.36 per hour, and 10 overtime hours are paid at $29.04–$32.04 per hour. Open availability is required, including weekdays, weekends, and holidays. The work takes place in a busy restaurant with frequent interruptions and varied tasks. Physical demands include prolonged standing; bending, kneeling, reaching, and twisting; handling weights from under 5 to 50 pounds; and repetitive hand movement while using office equipment, a cash register, a computer keyboard, and electronic devices. The role may involve occasional exposure to cold or freezing temperatures and high heat. Regular and predictable attendance is essential. Clark Holdings Inc. provides equal employment opportunities and prohibits discrimination and harassment on protected grounds. The policy applies to employment terms and conditions including recruiting, hiring, placement, promotion, termination, compensation, and training.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
At least 12 months of previous food service management experience.
ServSafe Manager Certified.
Strong problem-solving, organization, and time-management skills.
Excellent knowledge of Tim Hortons products and procedures.
Action- and results-oriented mindset.
Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening.
Excellent written and verbal communication skills and composure.
Valid driver’s license and car insurance.
Willingness to travel and work at any of the company’s Tim Hortons locations.
Open availability for weekdays, weekends, and holidays.
Ability to meet the stated physical demands of the job, with reasonable accommodations as applicable.

Responsibilities

Lead by example and reinforce positive customer-service behaviors.
Respond to customer complaints, resolve problems, and turn negative situations into positive ones.
Assist with scheduling staff to maintain Tim Hortons standards throughout the day.
Conduct store walk-throughs from the customer’s perspective and ensure an exceptional customer experience.
Provide floor support and troubleshoot issues as needed.
Pre-screen, interview, hire, and promote employees.
Support the restaurant training program and ensure employees have the tools and support they need.
Supervise employee performance, ensure compliance with company policies, and take corrective action when necessary.
Motivate and meet regularly with employees to support company goals and objectives.
Stay informed about health and safety regulations and employment legislation.
Provide ongoing performance feedback and follow progressive discipline steps, consulting the District Supervisor and Human Resources before terminating an employee.
Ensure products are properly merchandised and inventory levels are sufficient.
Promote REV standards and implement staff incentives to improve performance.
Identify areas where employee performance needs improvement.
Maintain a productive and safe work environment in accordance with company operating, food safety, security, health and safety, and employment standards.
Manage inventory levels and ensure proper product yields.
Monitor food flow and equipment maintenance to serve safe food.
Complete reports, weekly ordering, inventory tasks, and key performance indicator analysis.
Stay informed through available resources and monitor and promptly respond to company email.