Assistant Restaurant Manager- Piffard

Clark Holdings / Tim Hortons • Piffard, NY

17d • Onsite

About The Position

Clark-Lumberg Associates, a Tim Hortons franchisee in Western New York, is hiring an hourly Assistant Restaurant Manager for its Piffard location. The position is 50 hours per week, consisting of 40 hours at $19.36–$21.36 per hour and 10 overtime hours at $29.04–$32.04 per hour. The Assistant Restaurant Manager reports to the District Supervisor and manages restaurant operations, including customer service team members, facilities, and equipment, to maintain standards for people, products, cleanliness, and customer service. In the absence of the General Restaurant Manager, the role also manages bakery team members, shift leaders, shift supervisors, and shift managers.

The position involves leading customer service, managing and developing employees, supporting sales, and monitoring restaurant operations and performance. Work takes place in a busy restaurant environment with frequent interruptions. The role requires open availability for weekdays, weekends, and holidays, and a minimum of five 10-hour shifts per week. Regular and predictable attendance is essential. The employer states that reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions and that it provides equal employment opportunities.

Requirements

• High school diploma or GED; must be at least 18 years of age.
• At least 12 months of previous food service management experience.
• ServSafe Manager Certified.
• Strong problem-solving, organization, and time management skills.
• Excellent knowledge of Tim Hortons products and procedures.
• Action- and results-oriented mindset.
• Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening.
• Excellent written and verbal communication skills and composure.
• Valid driver's license and car insurance.
• Willingness to travel and work at any of the company's Tim Hortons locations.
• Open availability for weekdays, weekends, and holidays.
• Ability to meet the described physical demands, including standing for prolonged periods; bending, kneeling, crouching, reaching, twisting, and handling light to moderate weights from under 5 to 50 pounds.
• Ability to operate office equipment, a cash register system, a computer keyboard, and electronic devices with repetitive hand movement and fine coordination.

Responsibilities

• Lead by example in demonstrating and reinforcing positive customer service behaviors.
• Respond to customer service complaints, resolve problems, and turn negative situations into positive ones.
• Assist with staff scheduling to maintain Tim Hortons standards throughout the day.
• Conduct regular store walk-throughs from the customer's perspective to support an exceptional customer experience.
• Remain flexible on the floor to troubleshoot and address issues as needed.
• Pre-screen, interview, hire, and promote employees for open positions.
• Support the restaurant's training program and ensure employees have the necessary tools and support.
• Supervise employee performance, ensure alignment with company policies, and take corrective action when needed.
• Meet with and motivate employees to help meet company goals and objectives.
• Stay current on health and safety regulations and employment legislation.
• Provide ongoing performance feedback and follow progressive discipline steps when necessary, consulting the District Supervisor and Human Resources before terminating an employee.
• Ensure products are properly merchandised and inventory levels are sufficient.
• Promote REV standards and implement staff incentives to improve performance.
• Assess employee performance and focus on areas that need improvement.
• Maintain a productive and safe work environment in accordance with company operating, food safety, security, health and safety, and employment standards.
• Manage inventory and ensure proper product yields.
• Monitor food flow and equipment maintenance to ensure safe food is served.
• Complete reports, weekly ordering, inventory, and analysis of key performance indicators.
• Stay informed through available resources and monitor and respond promptly to company email.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED