Assistant Restaurant Manager - Batavia
About The Position
The Assistant Restaurant Manager oversees operations at a franchise-owned Tim Hortons restaurant, including customer service team members, facilities, and equipment. The role ensures consistent standards for people, products, cleanliness, and customer service. In the absence of the General Restaurant Manager, the Assistant Restaurant Manager also manages bakery team members, shift leaders, shift supervisors, and shift managers. Reporting to the District Supervisor, this position works in a busy restaurant environment and requires a minimum of five 10-hour shifts per week, with open availability for weekdays, weekends, and holidays. The position is hourly, scheduled for 50 hours per week, including 10 hours of overtime.
Requirements
- High school diploma or GED; must be at least 18 years of age.
- At least 12 months of previous food service management experience.
- ServSafe Manager Certified.
- Strong problem-solving, organization, and time-management skills.
- Excellent knowledge of Tim Hortons products and procedures.
- Action- and results-oriented mindset.
- Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening.
- Excellent written and verbal communication skills and composure.
- Valid driver's license and car insurance.
- Willingness to travel and work at any Tim Hortons location.
- Open availability for weekdays, weekends, and holidays.
- Ability to work a minimum of five 10-hour shifts per week.
Responsibilities
- Lead by example in demonstrating and reinforcing positive customer service behaviors.
- Respond to customer complaints, resolve problems, and turn negative situations into positive ones.
- Assist with staff scheduling to maintain service standards throughout the day.
- Conduct store walk-throughs from the customer's perspective and ensure an exceptional customer experience.
- Remain flexible on the floor to troubleshoot and address issues as needed.
- Pre-screen, interview, hire, and promote employees for open positions.
- Support the restaurant training program and ensure employees have the necessary tools and support.
- Supervise employee performance, ensure compliance with company policies, and take corrective action when necessary.
- Motivate and meet regularly with employees to support company goals and objectives.
- Stay updated on health and safety regulations and employment legislation.
- Provide ongoing performance feedback and follow progressive discipline procedures, consulting the District Supervisor and Human Resources before terminating an employee.
- Ensure products are properly merchandised and inventory levels are sufficient.
- Promote REV standards and implement staff incentives to improve performance.
- Evaluate employee performance and focus on areas requiring improvement.
- Maintain a productive and safe workplace in accordance with company operating, food safety, security, health and safety, and employment standards.
- Manage inventory levels and ensure proper product yields.
- Monitor food flow and equipment maintenance to serve safe food.
- Complete reports, weekly ordering, inventory tasks, and key performance indicator analysis.
- Stay informed of new information through available resources and monitor and respond promptly to company email.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
