Phlebotomist-Batavia, NY

University of Rochester

8d•$20 - $27

About The Position

The Phlebotomist collects, registers, and processes patient laboratory specimens using a variety of collection techniques, protocols, and computer systems. The role follows rigorous patient identification procedures for patients of all ages and levels of complexity and may include performing EKGs. Services may be provided at Patient Service Centers, clinics, nursing homes, and patients’ homes. The position calls for sound judgment, problem-solving, customer service, flexibility, and the ability to work independently and collaboratively. On-call responsibilities may be required. The Phlebotomist greets patients, verifies demographic and insurance information, reviews physician orders, resolves discrepancies with patients or physician offices, and records updates in computer systems. The role uses multiple systems for patient and billing registration, test entry, conversion of diagnostic terms to billing codes, and label generation. It collects specimens using venipuncture, heel or finger sticks, and other collection procedures; processes specimens for transport; and follows identification, infection-control, safety, and specimen-handling protocols. Additional duties include maintaining supplies and equipment, keeping the worksite clean, responding to customer inquiries, participating in quality assurance activities, and performing EKGs as assigned. The employee may be reassigned without prior notice to varied locations and must be able to travel to those locations.

Requirements

High school diploma or equivalent and less than one year of phlebotomy experience, or graduation from a phlebotomy training program; an equivalent combination of education and experience is also accepted.
Ability to travel to assigned locations.
Ability to work flexibly, independently, and as part of a team.

Nice To Haves

Knowledge of medical terminology and anatomy.
Customer service experience.

Responsibilities

Greet and interact pleasantly with patients.
Verify patient demographic and insurance information and review physician orders.
Resolve issues with patients or physician offices, document them, and update computer systems.
Use computer systems for patient and billing registration, test interpretation and entry, conversion of diagnostic verbiage to billing codes, and accurate label generation.
Follow patient identification and order verification protocols before specimen collection.
Perform venipuncture and heel or finger sticks, and direct the collection of other specimens such as throat cultures, urine, and stool.
Follow age-specific, procedural, infection-control, and safety protocols during specimen collection.
Label specimens according to protocols.
Process specimens, including centrifugation, aliquoting, computer logging, packaging, transport preparation, and prioritization to protect specimen integrity.
Maintain supplies, place orders according to PAR level guidelines, and receive and rotate stock by expiration date.
Maintain site cleanliness and neatness.
Monitor and maintain equipment, including temperature documentation, disinfection, sharps management, maintenance, and inspections; troubleshoot issues.
Answer phone and verbal customer inquiries with routine and technical information and take initiative to resolve customer needs.
Participate in quality assurance monitoring and initiatives, including data collection and statistics.
Perform EKGs according to laboratory and infection-control processes.
Provide services at assigned locations, including Patient Service Centers, clinics, nursing homes, and home draws; travel to varied locations as needed.
May take on-call responsibilities.
Perform other duties as assigned.