Assistant Restaurant Manager

Mystic Lake Casino Hotel•Prior Lake, MN

13d

About The Position

The Assistant Restaurant Manager manages staff and food-service activities to support a pleasant guest experience and efficient restaurant operations. The role applies high guest-service standards and assumes the Restaurant Manager’s responsibilities to cover operating hours. It also supports team members during peak periods and assists the manager with budgeting, cost control, and outlet profitability.

Requirements

A combination of post-high-school restaurant education and/or restaurant experience totaling at least 3 years.
At least 2 years of indirect people-leadership experience or at least 1 year of direct people-leadership experience.
Certified Food Service Manager Certificate, or ability to obtain it within one year of employment.
Ability to motivate and guide staff, delegate tasks, and foster a positive team environment.
Ability to communicate clearly and effectively with staff, guests, and other stakeholders.
Ability to identify and resolve issues constructively and efficiently, manage team conflict, and address guest concerns.
Experience managing schedules, tasks, and resources efficiently in a fast-paced environment.
Ability to build rapport with staff, guests, and other stakeholders.
Ability to adapt to changing situations, handle unexpected events, and remain composed and professional under pressure.

Nice To Haves

Experience with demand-based scheduling.

Responsibilities

Handle guest complaints and issues promptly and professionally, using guest-recovery strategies when appropriate.
Coach team members to deliver excellent service and create a positive guest experience.
Interact with guests to gauge satisfaction and improve service.
Order supplies, manage inventory, and proactively communicate needs to the Manager.
Partner with the culinary team to maintain high food-quality standards, including preparation and presentation.
Supervise and maintain restaurant cleanliness in accordance with safety, sanitation, and hygiene standards.
Ensure staffing levels meet business volumes through advance scheduling and shift management.
Recommend ways to improve outlet operations.
Ensure Front of House team members follow food-safety guidelines and procedures.
Enforce health and safety regulations and sanitation guidelines.
Ensure compliance with Gaming Enterprise policies, procedures, regulations, and laws.
Escalate concerns to leadership in a timely manner.
Ensure proper cash handling and compliance with tips and complimentary procedures.
Assist the manager with the annual budget, operational cost control, and outlet profitability.
Interview candidates and recommend team members for hiring and promotion.
Plan and deliver onboarding, ongoing training, and development, and assist with continuous performance management.
Review and audit team-member timecards weekly to ensure compliance with timekeeping, tips, and break policies and procedures.
Assist with taking orders, serving food, seating guests, and other duties during peak periods.