Assistant Restaurant Manager

sweetgreen • New York, NY

11d • $65,000 - $78,000

About The Position

As an Assistant Coach (Assistant General Manager), you support the store as a leader, strategist, and mentor. You inspire the team, drive operational excellence, and deliver exceptional guest experiences, using data-driven insights to help build healthier communities through real food. The role is hands-on and includes mentoring team members, partnering with the Head Coach to set goals and track performance, and navigating operational challenges. Additional supervisory tasks may be assigned as necessary.

The Assistant Coach partners with the Head Coach on hiring, onboarding, training, goal-setting, and business strategies. The role supports staffing and deployment, coaches team members, and may step in during peak periods or staffing gaps. It also upholds food safety, cleanliness, equipment maintenance, guest experience, operational systems, and financial performance standards.

The position includes performing all essential functions outlined in the Shift Leader role, including duties from the Kitchen Lead and Team Member roles. Candidates must meet the physical requirements for all roles in this career path, have at least two years of restaurant management or supervisory experience, and be available to work at least 30 hours per week. The role offers a starting salary range of $65,000–$78,000 based on experience, with 15% bonus potential.

Requirements

• At least 2 years in a restaurant management or supervisory role.
• Experience managing and developing 6 or more team members per shift.
• Food Handler or ServSafe certification.
• Available to work a minimum of 30 hours per week.
• At least 18 years of age.
• Authorized to work in the United States.
• Meet the physical requirements for all roles within the career path, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.

Nice To Haves

• Experience in fast-casual restaurant chains.
• Hands-on experience with local, organic, and sustainable products.
• Familiarity with technology tools and systems used in operations and scheduling.
• Proven leadership experience, strong problem-solving skills, and confidence making decisions under pressure.
• Excellent communication skills and the ability to foster a positive team culture, mentor employees, and deliver exceptional guest experiences.
• Highly organized and reliable multitasker with experience in scheduling, coaching, and performance oversight.

Responsibilities

• Partner with the Head Coach on hiring, onboarding, and training while fostering a culture of trust and recognition.
• Anticipate operational needs and adjust team deployment to support smooth operations.
• Provide hands-on coaching, step in during peak times or staffing gaps, and ensure clear communication and consistent execution.
• Uphold food safety, cleanliness, and equipment maintenance standards by inspecting food quality, checking temperatures, and ensuring compliance.
• Partner with the Head Coach to promptly resolve facility, supply, and quality issues while supporting team member safety and strong audit performance.
• Deliver a clean, hospitable, and brand-aligned guest journey by upholding SWEET standards and acting on guest experience metrics.
• Make timely business decisions to deliver fast, accurate, and memorable in-store and digital experiences.
• Manage controllable costs, execute schedules, and partner with the Head Coach to drive sales and implement short- and long-term strategies using Ops Dashboard insights.
• Support daily operations, troubleshoot systems issues, and prioritize tasks to ensure effective team deployment and smooth execution.
• Perform all essential functions outlined in the Shift Leader role, including those from the Kitchen Lead and Team Member roles.

Benefits

• Competitive base salary with 15% bonus potential.
• Medical, dental, and vision insurance plans.
• Paid vacation and wellness time.
• 401(k) program.
• Paid family leave.
• Complimentary greens.
• Free Sweetgreen swag.
• Career development opportunities, personally and professionally.
• Opportunity to make an impact by developing people and connecting them to real food.
• Collaborative team that lives the company’s core values.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed