Assistant Restaurant Manager

sweetgreen•Garden City, NY

11d

About The Position

As an Assistant Coach (Assistant General Manager), you support the store as a leader, strategist, and mentor. You inspire the team, drive operational excellence, and deliver exceptional guest experiences, using data-driven insights to build healthier communities through real food. You are a hands-on leader who mentors team members, partners with the Head Coach to set goals and track performance, and uses operational insights to address challenges. Additional supervisory tasks may be assigned as necessary. The role supports hiring, onboarding, training, team deployment, food safety, cleanliness, equipment maintenance, guest experience, controllable costs, scheduling, sales strategies, and effective use of operational systems. It also includes performing all essential functions outlined in the Shift Leader role, including duties from the Kitchen Lead and Team Member roles.

Requirements

At least 2 years in a restaurant management or supervisory role.
Experience managing and developing 6 or more team members per shift.
Food Handler or ServSafe certification.
Available to work a minimum of 30 hours per week.
At least 18 years of age.
Authorized to work in the United States.
Meet the physical requirements for all roles in the career path, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.

Nice To Haves

Experience in fast-casual restaurant chains.
Hands-on experience with local, organic, and sustainable products.
Familiarity with technology tools and systems used in operations and scheduling.
Proven leadership and problem-solving skills, including confident decision-making under pressure.
Strong communication skills and the ability to foster a positive team culture, mentor employees, and deliver exceptional guest experiences.
Strong organization and reliability, with multitasking, scheduling, coaching, and performance oversight experience.

Responsibilities

Partner with the Head Coach on hiring, onboarding, and training while fostering trust and recognition.
Anticipate operational needs and adjust team deployment to support smooth operations.
Coach team members hands-on, step in during peak times or staffing gaps, and ensure clear communication and consistent execution.
Uphold food safety, cleanliness, and equipment maintenance standards by inspecting food quality, checking temperatures, and ensuring compliance.
Partner with the Head Coach to resolve facility, supply, and quality issues promptly, support team member safety, and maintain strong audit performance.
Deliver a clean, hospitable, brand-aligned guest journey by upholding SWEET standards and acting on guest experience metrics.
Make timely business decisions to provide fast, accurate, and memorable in-store and digital experiences.
Manage controllable costs and execute schedules; partner with the Head Coach to drive sales and implement short- and long-term strategies using Ops Dashboard insights.
Support daily operations, troubleshoot systems issues, prioritize tasks, and ensure effective team deployment and use of systems.
Perform all essential functions outlined in the Shift Leader role, including those from the Kitchen Lead and Team Member roles.