Assistant Residential Administrator
About The Position
The Assistant Residential Administrator assists the Residential Administrator in managing and operating assigned residential programs serving children and adolescents with intellectual and developmental disabilities (IDD) and mental health needs. Under limited supervision, the role supports daily operational, administrative, and supervisory functions to ensure quality services, regulatory compliance, employee development, and effective program performance. The Assistant Residential Administrator is part of the residential leadership team and provides leadership coverage when the Residential Administrator is absent. The position fosters teamwork and collaboration and helps ensure staff receive the guidance, training, and support needed to promote residents’ independence and well-being. It collaborates with clinical, educational, medical, and residential teams to coordinate service delivery and support treatment goals. The role may also serve as Administrator-on-Call and provide leadership support during evenings, weekends, holidays, and emergencies. The schedule is Tuesday through Saturday, 2:00 p.m. to 10:00 p.m. The position reports to the Residential Administrator.
Requirements
- Bachelor’s degree in social work, psychology, counseling, human services, or a related field; alternatively, a high school diploma or GED with the experience specified in the posting.
- With a bachelor’s degree: three years of professional experience working with children in a residential, educational, behavioral health, or human services setting, including at least one year in a residential facility for children.
- With a high school diploma or GED: six years of professional experience working with children in a residential, educational, behavioral health, or human services setting, including at least one year in a residential facility for children.
- Valid driver’s license.
- Ability to participate in an on-call rotation.
- Ability to respond to emergencies and provide leadership support outside normal business hours when necessary.
Nice To Haves
- One year of supervisory, lead, or demonstrated leadership experience.
Responsibilities
- Assist with oversight and management of assigned residential programs to ensure safe, effective, and person-centered services.
- Supervise, coach, and support residential managers, supervisors, and other designated staff; conduct and document regular supervision meetings and assist with performance management.
- Monitor daily operations and address issues involving staffing, client care, scheduling, transportation, facilities, and regulatory requirements.
- Assist in developing, implementing, and monitoring program goals, objectives, policies, and procedures.
- Support recruitment, interviewing, onboarding, training, employee engagement, and retention initiatives.
- Review staffing patterns, overtime use, and workforce needs, and recommend improvements to operational efficiency.
- Monitor compliance with licensing, accreditation, and organizational standards; participate in audits, inspections, investigations, and corrective action planning.
- Respond to incidents, crises, and emergencies, providing leadership support and follow-up to ensure appropriate documentation and resolution.
- Collaborate with clinical, educational, medical, and residential teams to coordinate services and achieve treatment goals.
- Assist with budget monitoring and resource utilization.
- Conduct program reviews and quality assurance activities to identify trends, improvement opportunities, and risks.
- Participate in leadership meetings and contribute to operational planning, problem-solving, and decision-making.
- Serve as Administrator-on-Call as assigned and provide leadership coverage during evenings, weekends, holidays, and emergencies.
- Act on behalf of the Residential Administrator during absences or as delegated.
- Participate in family meetings and respond to family, guardian, and stakeholder concerns as appropriate.
- Assist with marketing, admissions, and placement activities as assigned.
- Represent Grafton at community meetings, professional organizations, and external events.
- Support new programs, initiatives, and organizational projects.
- Participate in organizational committees and workgroups.
- Review professional literature and attend workshops, conferences, and training to maintain professional competency.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- Flexible Spending and Health Savings Accounts.
- 401(k) with employer match up to $2,500 annually.
- Generous paid time off plan.
- Education assistance up to $5,250 annually.
- Life insurance.
- Employee Assistance Program (EAP).
- Short-term disability (STD).
- Long-term disability (LTD).
- Potential eligibility for federal student loan forgiveness because Grafton is a 501(c)(3) nonprofit.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
