Assistant Administrator

Elizabeth Adam Crump Health and Rehab Center • Glen Allen, VA

1d

About The Position

The Assistant Administrator supports the leadership and daily operations of a facility, helping ensure alignment with organizational goals and regulatory standards. The role assists the Administrator with resident care programs, strategic initiatives, process improvements, quality assurance, staffing, financial oversight, community relations, and facility safety. The Assistant Administrator also supports department managers and staff development, participates in compliance and survey readiness activities, and completes facility rounds to assess care, cleanliness, safety, staff morale, and resident satisfaction. The position requires professionalism, confidentiality, independent judgment, and collaboration with facility stakeholders.

Requirements

• Active state Nursing Home Administrator license or eligibility for the Administrator-in-Training (AIT) program preferred.
• Minimum two years of long-term care or healthcare leadership experience preferred.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook, and ability to navigate electronic systems.
• Strong professionalism, confidentiality, and customer-service orientation.
• Ability to prioritize and manage multiple projects accurately and efficiently.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work with minimal supervision and adapt effectively to change.
• Ability to work collaboratively with all stakeholders.
• Moderate physical activity, including lifting objects up to 25 pounds.
• Ability to stand or walk more than four hours per day and sit for periods over two hours.
• Frequent computer work, including repetitive typing and screen time.

Responsibilities

• Support and assist in leading facility operations in alignment with organizational goals and regulatory standards.
• Participate in process improvement initiatives to enhance resident experience, operational efficiency, and workplace culture.
• Assist with planning, implementing, and monitoring programs and systems that ensure high-quality resident care.
• Support the Administrator in developing departmental goals, strategic initiatives, and service improvement plans.
• Support hiring, training, evaluation, coaching, counseling, and development of department staff.
• Help ensure adherence to fair and lawful employment practices.
• Assist department managers with performance monitoring, policy communication, and staff engagement.
• Foster empowerment, creative problem solving, and teamwork across facility departments.
• Assist with developing, monitoring, and evaluating the QA/QAPI program.
• Maintain knowledge of federal, state, and local regulations and support facility compliance.
• Participate in survey readiness activities, surveys, and corrective action planning.
• Conduct facility rounds to monitor care delivery, cleanliness, safety, staff morale, and resident satisfaction.
• Promote a positive customer service philosophy for internal and external stakeholders.
• Assist with communicating with residents and families about concerns, service changes, and satisfaction initiatives.
• Support facility relationships with regulators, healthcare providers, and community partners.
• Serve as a resource to families and community members regarding healthcare services and facility programs.
• Support HR processes including recruitment, onboarding, retention, and staff development.
• Assist in monitoring staffing levels and turnover and implementing strategies to maintain adequate, stable staffing.
• Help ensure compliance with employment laws and company HR policies and practices that promote morale and retention.
• Assist in managing facility budgets, including monitoring labor costs, expenses, receivables, and payables.
• Help ensure business practices meet company standards and financial policies are followed.
• Support communication of budget guidelines and performance expectations to department managers.
• Participate in census development, marketing strategies, and new business opportunities.
• Assist with oversight of facility grounds and equipment to ensure safe, clean, and orderly conditions.
• Help identify and resolve hazardous conditions or environmental concerns.
• Attend required in-service trainings and CEUs to maintain competencies.
• Support special projects as assigned by the Administrator or COO.
• Function independently while demonstrating personal integrity and professionalism in all interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed