Assistant Resident Relations Manager

Abode • Woodside, CA

81d • $25 - $29

About The Position

The Assistant Resident Relations Manager (ARRM) supports the Resident Relations Manager and Property Operations Supervisor in maintaining a safe, stable, and supportive living environment in permanent supportive housing communities. The role assists with resident engagement and housing retention, property appearance and habitability, maintenance and vendor coordination, and site administration. It works with residents, service providers, onsite staff, vendors, and central operations teams to support day-to-day property operations. The ARRM coordinates site activities and performs operational and resident-facing duties, but does not hold primary personnel-management or hiring authority. Specialized functions such as leasing certifications, waitlist management, recertifications, rent collection and ledger management, and regulatory compliance are handled by the Central Operations Team.

This is a full-time position in Santa Cruz County, scheduled Monday through Friday from 9:00 a.m. to 5:00 p.m. The listed pay range is $25.00–$29.00 per hour. The employer describes a supportive, mission-driven culture that values employee input and a workforce reflecting the diversity of the communities served.

Requirements

• High school diploma or GED required.
• Reliable transportation or access to a vehicle to work in an office, attend in-person meetings, and attend offsite events.
• Demonstrated emotional intelligence, cultural humility, de-escalation skills, and ability to work with individuals with complex needs.
• Excellent verbal and written communication, organization, time management, and relationship-building skills.
• Ability to work independently and collaboratively with teams.
• Strong analytical and problem-solving skills, with meticulous attention to detail.
• Integrity, respect for confidentiality, and ability to work with diverse populations, including people with disabilities.
• Ability to engage residents with empathy, respect, and trauma-informed practice.
• Experience analyzing and prioritizing complex situations, policies, procedures, laws, and regulations, and exercising good judgment.
• Thorough knowledge of fair housing and landlord-tenant laws.
• Proficiency with Microsoft Office programs, systems, and platforms, and Yardi or other property management software.
• Ability to learn and use required mobile devices and business-related applications.

Nice To Haves

• Some college or training in business, real estate, or human services.
• One to two years of progressively increasing property management experience, or experience in affordable or supportive housing, shelters, behavioral health, customer service, or mediation roles.
• Experience working with diverse populations, including individuals with complex housing or service needs.
• Ability to speak, read, and write a second language such as Spanish, Vietnamese, Tagalog, or Mandarin/Cantonese.

Responsibilities

• Build positive, professional relationships with residents through trauma-informed and culturally responsive engagement.
• Respond to resident concerns, behavioral challenges, conflicts, reasonable accommodation requests, and habitability issues in coordination with the Resident Relations Manager and service providers.
• Help residents understand lease requirements and community expectations; assist with early intervention on tenancy concerns and escalate issues as appropriate.
• Participate in case conferencing or multidisciplinary meetings when requested and support communication among residents, property staff, and service providers.
• Assist with showing units to prospective residents and collecting required documentation in coordination with Central Operations and applicable regulations.
• Conduct daily property walk-throughs to monitor safety, cleanliness, and housing quality.
• Identify maintenance issues, submit work orders, and coordinate follow-up with onsite maintenance staff.
• Monitor unit turnover readiness and coordinate with the Central Turnover Team as needed.
• Support unit access for inspections, preventive maintenance, repairs, and emergency entry; monitor common areas for cleanliness, security, and accessibility.
• Communicate daily priorities and help coordinate onsite staff tasks as directed; support onboarding and training in operational procedures and property expectations.
• Monitor assigned task completion, communicate operational concerns, coordinate staff scheduling and coverage when requested, and provide input about staff performance or operational concerns to supervisors.
• Coordinate onsite vendor activity, including janitorial services, landscaping, pest control, security, and unit turnover work; monitor safe completion of work according to scope.
• Maintain documentation for maintenance and habitability follow-up; support inspections requested by management, lenders, or regulatory partners; assist with vendor invoices and approval documentation.
• Observe and report safety concerns, respond to onsite incidents under organizational protocols, document incidents, support community standards and property rules, and assist with emergency preparedness and drills.
• Maintain resident communication logs, incident reports, habitability documentation, and onsite operational files such as work orders, notices, and correspondence.
• Provide requested field information to Central Operations teams, post directed notices and communications, and help prepare reports on housing retention, vacancies, and turnover.
• Participate in required training, staff meetings, and professional development activities; perform other duties as assigned.

Benefits

• 100% paid health, vision, and dental options.
• 19 PTO days and 12 holidays per year.
• Voluntary benefits, including FSA, EAP, commuter checks, life insurance, and legal benefits.
• 3% retirement match/contribution.
• Professional development trainings and opportunities, Leadership Academy programs, and all-staff events.
• Supportive leadership and a dynamic, mission-driven culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED