Assistant Resident Relations Manager

Abode • Redwood City, CA

18d • Onsite

About The Position

The Assistant Resident Relations Manager (ARRM) supports the Resident Relations Manager and Property Operations Supervisor in maintaining safe, stable, and supportive permanent supportive housing communities. The role assists with resident engagement and housing retention, property appearance and habitability, maintenance and vendor coordination, site activities, and administrative operations. The ARRM works with residents, service providers, onsite staff, vendors, and central operations teams to support day-to-day property functioning. The role assists with coordinating activities but does not hold primary personnel-management authority or make hiring decisions. Specialized functions—including leasing certifications, waitlist management, recertifications, rent collection and ledger management, and regulatory compliance—are managed by the Central Operations Team.

The position is full-time, Monday through Friday, 9:00 a.m. to 5:00 p.m., and is based in Santa Cruz County. The employer describes a supportive, mission-driven culture that values employee input and a workforce reflective of the communities served.

Requirements

• High school diploma or equivalent (GED).
• Reliable transportation or access to a vehicle to work in an office, attend in-person meetings, and attend offsite events.
• Strong emotional intelligence, cultural humility, de-escalation skills, and ability to work with individuals with complex needs.
• Ability to build and maintain effective relationships with a wide range of internal and external contacts.
• Excellent verbal and written communication, organizational, time-management, and relationship-building skills.
• Ability to work independently and collaboratively with teams.
• Strong analytical and problem-solving skills and meticulous attention to detail.
• Integrity, respect for confidentiality, and ability to work with diverse populations, including people with various disabilities.
• Ability to engage residents with empathy, respect, and trauma-informed practice.
• Ability to analyze and prioritize complex situations, policies, procedures, laws, and regulations and exercise sound judgment.
• Thorough knowledge of fair housing and landlord-tenant laws.
• Proficiency with Microsoft Office programs, systems, and platforms, and Yardi or other property management software.
• Ability to learn and use required mobile devices and business-related applications.

Nice To Haves

• Some college or training in business, real estate, or human services.
• One to two years of progressively increasing property management experience, or experience in affordable or supportive housing, shelters, behavioral health, customer service, or mediation roles.
• Experience working with diverse populations, including individuals with complex housing or service needs.
• Ability to speak, read, and write a second language such as Spanish, Vietnamese, Tagalog, or Mandarin/Cantonese.

Responsibilities

• Build positive, professional relationships with residents through trauma-informed and culturally responsive engagement.
• Respond to resident concerns, behavioral challenges, conflicts, reasonable accommodation requests, and habitability issues in coordination with the Resident Relations Manager and service providers.
• Help residents understand lease requirements and community expectations; support early intervention on tenancy concerns and escalate issues as needed.
• Participate in case conferences or multidisciplinary meetings when requested and support communication among residents, property staff, and service providers.
• Assist with showing units to prospective residents and collecting required documentation in coordination with the Central Operations Team.
• Conduct daily property walk-throughs to monitor safety, cleanliness, and housing quality; identify maintenance issues, submit work orders, and coordinate follow-up.
• Monitor unit readiness for turnover and coordinate with the Central Turnover Team as needed.
• Support access to units for inspections, preventive maintenance, repairs, and emergency entry; monitor common areas for cleanliness, security, and accessibility.
• Communicate daily priorities and assist with onsite task coordination when directed; support staff onboarding and training on operational procedures and property expectations.
• Monitor assigned-task completion, communicate operational concerns, assist with scheduling coordination and coverage when requested, and provide input to supervisory staff. Personnel decisions remain with supervisory staff.
• Coordinate onsite vendor activities, monitor work for safety and scope, document maintenance and habitability issues, support inspections, and assist with invoice processing and approval documentation.
• Observe and report safety concerns, respond to onsite incidents under organizational protocols, escalate issues, document incidents, support community standards, and assist with emergency preparedness and drills.
• Maintain resident communication logs, incident reports, habitability documentation, and onsite operational files.
• Provide requested field information to Central Operations teams; post directed notices and communications; assist with operational reports on housing retention, vacancies, and turnover.
• Participate in required training, staff meetings, and professional development activities, and perform other duties as assigned.

Benefits

• 100% paid health, vision, and dental options.
• 19 PTO days and 12 holidays per year.
• Voluntary benefits including FSA, EAP, commuter checks, life insurance, and legal benefits.
• 3% retirement match/contribution.
• Professional development trainings and opportunities, Leadership Academy programs, and all-staff events.
• Dynamic, mission-driven culture and supportive leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED