Assistant Regional Manager

ClearCaptions LLC

23d•$72,000 - $75,000•Remote

About The Position

The Assistant Regional Manager is responsible for installing and training new customers and growing and retaining ClearCaptions customers within an assigned U.S. region. The role hires, trains, develops, and manages part-time Territory Training & Sales Managers (PT TTSMs), who handle customer work orders, installations, training, customer acquisition through referrals, and customer retention through service. This is a remote position reporting to the Regional Sales Manager. The role requires extensive regional travel, potentially up to 50%, as well as travel to corporate locations and events nationally. The Assistant Regional Manager leads territory sales and service performance, supports the team in scheduling and completing customer installations, ensures compliance and accurate documentation, and manages territory inventory and results. The position involves coaching team members, managing talent, and helping customers find appropriate ClearCaptions solutions. Compensation is listed as $72,000–$75,000 plus commission, with final compensation based on qualifications, experience, and business needs.

Requirements

1–2 years of service sales and/or sales management experience.
Demonstrated ability to meet quota consistently for at least 1–2 years.
Strong technical skills and understanding of the Internet, firewalls, routers, modems, switches, and hubs.
Ability to work from a local home office equipped with high-speed Internet.
Ability and willingness to travel extensively, up to 50%, including some overnight travel and travel to corporate locations and events nationally.
Respectful leadership skills that motivate colleagues to focus on business goals.
Ability to plan and manage at strategic and tactical operational levels, achieve goals, and plan for contingencies.
Strong analytical, planning, and budgeting skills, and ability to influence others.
Excellent verbal and written communication, presentation, and problem-solving skills.
Self-starter with strong organizational and time-management skills; able to work independently and manage multiple priorities with demanding timeframes.
Ability to collaborate with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
Ability to use discretion, make sound decisions, and maintain confidentiality.
Proficiency in MS Office and modern virtual-team communication tools such as MS Teams.
Ability to communicate effectively and clearly by phone and in person with individuals experiencing hearing loss.
Candidates must be authorized to work for any U.S. employer without a current or future need for visa sponsorship.

Nice To Haves

1–2 years of experience managing and developing a team.
Prior installation experience.
A four-year college degree or equivalent experience.

Responsibilities

Achieve assigned daily, weekly, monthly, and annual sales, service acquisition, and retention quota objectives.
Recruit, select, orient, train, and mentor territory sales staff.
Ensure PT TTSMs follow time-punch policies and procedures and monitor their hours to maintain an average of 25–30 hours worked per week.
Manage representative performance through coaching, performance improvement actions, planning, monitoring, and evaluation.
Travel to PT TTSMs when needed to provide follow-up training.
Coach and train the direct training and sales team on accepting, qualifying, scheduling, and rescheduling new customer installations to maximize their time.
Coach and train the team on growing territory users through customer referrals.
Ensure customers are validated and compliance policies are followed.
Manage ClearCaptions product and ancillary equipment inventory for the territory.
Coach PT TTSMs on evaluating customer communication needs and proposing appropriate ClearCaptions solutions.
Create and monitor the territories assigned to each PT TTSM.
Manage, administer, and report on territory results and issues.
Onboard, mentor, and inspire a diverse, engaged, and skilled team; support talent development, succession planning, and recruitment.
Guide PT TTSMs in territory management, scheduling and following up on installations, conducting onsite customer training, acquiring customers through referrals, and retaining existing customers.
Use Salesforce and ensure required documentation is completed.
Work with Customer Support.