Assistant Recreation Manager

Marriott•Kissimmee, FL

3d•$22 - $28

About The Position

The Assistant Recreation Manager assists with managing pool and beach areas, including maintenance, daily upkeep, cleanliness, and cabana operations. The role provides and models service behavior for guests and employees, supports efforts to improve guest and employee satisfaction, and helps maximize financial performance in areas of responsibility. The position works with direct reports to carry out departmental strategies. The role supports daily recreation operations, supervises and manages employees, monitors service quality, schedules activities and work, manages supplies and vendors, and helps oversee children’s programming and group events. It also provides exceptional customer service and contributes to employee coaching, training, performance feedback, and team development.

Requirements

High school diploma or GED and one year of experience in recreation/health club operations or a related professional area; or
A two-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or a related major, with no work experience required.

Responsibilities

Assist with managing pool and beach areas, including maintenance, daily upkeep, cleanliness, and cabana operations.
Supervise and manage employees, support daily operations, and perform employee duties when needed.
Monitor quality and standards and meet customers’ daily expectations.
Schedule events, programs, activities, and the work of others.
Provide personal assistance, medical attention, emotional support, or other personal care as needed.
Develop goals and plans to prioritize, organize, and accomplish work.
Support management of outside vendors, including water sports and scuba vendors.
Assist with managing group activities such as sand painting, bonfires, and team-building events.
Order and manage supplies and ensure workers have the supplies, equipment, tools, and uniforms needed for their jobs.
Assist with managing the children’s program, including coordinating activities and purchasing equipment and supplies.
Model appropriate service behaviors and provide service that supports customer satisfaction and retention.
Improve service by communicating and helping individuals understand guest needs, and by providing guidance, feedback, and coaching.
Identify others’ development needs and coach, mentor, or otherwise help them improve their knowledge or skills.
Participate in the performance appraisal process and provide feedback as needed.
Coordinate employee training activities within the department.
Encourage mutual trust, respect, and cooperation among team members.
Communicate expectations and performance objectives to subordinates and remain open to their questions and concerns.