Assistant Property Manager - Summit Ridge

Millennia Housing Management•Akron, OH

21h

About The Position

The Millennia Companies is seeking an Assistant Property Manager with knowledge of residential housing and housing programs. Reporting to the Community Manager, the role shares responsibility for the overall operation of the community and the day-to-day implementation of policies, procedures, and programs that support a well-managed and maintained property. Under the supervision of a Property Manager or Senior Property Manager, the Assistant Property Manager supports operational and financial aspects of the property or properties, including leasing, rent collection, resident services, property maintenance coordination, recordkeeping, and compliance. The role requires knowledge of fair housing and other housing laws, applicable landlord/tenant laws and building codes, and leasing and resident-retention practices. The position involves regular interaction with prospective and current residents, contractors, vendors, maintenance staff, and colleagues. Work takes place indoors and outdoors in a residential setting, with exposure to weather, noise, people, and equipment. Travel is required, generally for a maximum of one to three days, though it may occur weekly. The employee must be available to work various shifts as needed during regular business hours, including weekends and evenings. Employment is contingent on completing a background-check process, including references, pre-employment drug testing, and credit and criminal background reviews.

Requirements

High school diploma or GED, or at least two years of experience in residential leasing or property management.
Housing experience; preferably affordable housing with an emphasis on HUD and LIHTC.
Marketing, sales, or customer-service experience.
Experience with Microsoft Office, including Word, Excel, and PowerPoint.
Knowledge of state and local landlord/tenant laws and applicable building codes.
Knowledge of leasing and resident-retention practices.
Strong verbal and written communication, time-management, organizational, interpersonal, and customer-service skills.
Thorough, reliable, responsible, honest, flexible, and service-oriented approach.
Ability to analyze complex problems, propose workable solutions, and implement corrective actions.
Ability to influence effectively and gain support for ideas and approaches across stakeholders with differing priorities.
Understanding of data analysis, budgeting, and business operations, with strong analytical and problem-solving capabilities and a strategic business mindset.
Ability to collaborate across functional areas and build relationships across organizational levels.
Willingness and ability to travel; travel commitments are generally one to three days maximum but may occur weekly.
Ability to work various shifts as needed during regular business hours, including weekends and evenings.
Ability to meet the physical demands of the job, including occasional lifting or moving of up to 20 pounds.

Nice To Haves

Experience with Onesite property management software.

Responsibilities

Interview and screen prospective residents for occupancy.
Identify appropriate contractors, define scopes of work, and obtain necessary bids.
Process and monitor work orders, and route resident service requests to maintenance for prompt processing.
Process and submit invoices for payment.
Collect and receipt rent, and prepare deposits using Onesite property management software.
Submit required reports and maintain records in accordance with company policy.
Conduct in-house monthly file audits.
Inspect apartments for move-in and move-out conditions and complete the process within 24 hours of the action.
Organize and file reports, leases, and other paperwork.
Complete recertification paperwork by required deadlines.
Maintain property filing systems daily, including applicant/resident, accounting, vendor, and contract files.
Maintain a positive customer-relations attitude and provide resident service.
Physically inspect units and the community.
Secure lease renewals and monthly recertifications.
Execute apartment leasing marketing and advertising campaigns in conjunction with the Affirmative Fair Housing Marketing Plan.
Develop marketing ideas to promote the community and improve resident satisfaction.
Remain current on and comply with policies and laws affecting community marketing and leasing.
Support managers with special projects and work independently or collaboratively as needed.