Assistant Property Manager, Multifamily

Cushman & Wakefield•Charlotte, NC

7d•Onsite

About The Position

The Assistant Property Manager helps maintain the community to a market-ready standard and deliver a consistently high level of service. The role supports the Property Manager in operating the property and building and motivating a high-performing on-site team to maximize property performance. The position assists with community operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy planning, marketing, lease renewals, service contracts, expense control, and audits. It also supports resident and prospect service, leasing and marketing goals, staff performance, resident file management, and the community’s budget and finances. The role works in a professional office environment, uses standard office equipment, and involves travel between properties and buildings in varying weather conditions.

Requirements

High school diploma, GED, or technical or vocational school education required.
At least 3 years of property management experience.
At least 1 year of management experience.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office, bookkeeping, and sales skills.
Excellent oral and written communication skills.
Ability to manage a team.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Help ensure the smooth operation of the community in a fast-paced environment.
Assist the Property Manager with property operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
Support superior customer service and communication with residents and prospects to improve satisfaction, renewals, revenue, reputation, and profitability.
Complete lease and renewal paperwork according to company standards.
Track and evaluate advertising and client traffic.
Model the Cushman & Wakefield mission and assist the team in maintaining it.
Support day-to-day operations of the on-site team and ensure company policies and procedures are followed.
Interview, hire, and coach staff as necessary; help set goals and improve staff performance.
Maintain resident files in accordance with company standards.
Promote a positive living environment through prompt conflict resolution and consistent follow-up.
Manage and maintain the community budget and finances.
Work with leasing staff to meet leasing and marketing goals.
Perform other related duties as required or assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance, with supplementary benefit options including pet insurance and pre-tax spending accounts.
Early access to pay.
Company discounts program for major retailers and service providers.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in benefits generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life insurance, disability insurance, and paid and unpaid time away from work.