Assistant Property Manager - Richmond, VA

The Caton Companies•Richmond, VA

5d•$45,000 - $50,000•Onsite

About The Position

Management Services Corporation (MSC), part of The Caton Companies, is seeking an Assistant Property Manager for a conventional apartment community in Richmond, Virginia. The role supports the Property Manager in managing the property to maximize income, minimize expenses, preserve and increase value, and meet the owner’s and company’s goals, policies, mission, and annual budget. It also provides professional and ethical management and service to residents. The position may act as Property Manager when that role is absent or vacant. This is a full-time position with typical hours Monday through Friday, 8:30 a.m. to 5:30 p.m. Some Saturday work is expected. The role is considered essential during inclement weather and may involve responding to property emergencies during the day, nights, weekends, or holidays. Salary depends on skills and experience.

Requirements

High school diploma or equivalent.
Knowledge of apartment property management normally acquired through two years of college or comparable work experience.
Knowledge of apartment property management or management experience normally acquired through one year as a property manager or assistant manager.
Ability to work some Saturdays and respond to emergencies during the day, nights, weekends, or holidays.
Ability to serve as an essential employee during inclement weather.

Nice To Haves

Bachelor’s degree.
Five years of property management experience.
NAAEI designations.
Real estate license.

Responsibilities

Participate in creating the property’s yearly management plan and assist the Property Manager with the annual budget.
Maintain resident ledger accounts, post transactions accurately, track delinquency and bad debt, review delinquent accounts, facilitate collections and notices, and follow UD tracking procedures.
Follow banking procedures and ensure deposits are made promptly.
Address resident issues promptly and professionally.
Maintain inventories of office and leasing forms, equipment, and supplies.
Plan and manage apartment turnover processes with the Property Manager and assist with security deposit returns.
Maintain on-site records relating to residents, bills, vendors, contracts, and property matters.
Follow up on service requests to confirm maintenance work is satisfactory and assist with follow-up on resident satisfaction surveys.
Review and implement resident rental criteria with the Property Manager and Maintenance Manager as needed.
Understand and comply with company policies and applicable laws, including confidentiality requirements, Fair Housing Law, the Virginia Landlord and Tenant Act, and ADA requirements.
Understand lease agreements and leasing procedures; conduct tours, send and sign lease agreements, and follow property and company procedures.
Maintain and supervise the property key-control policy.
Assist with marketing and leasing activities, including showings, calls, inspections, application processing, and move-ins.
Schedule routine contract work as assigned by the manager.
Complete word processing, spreadsheet, and other projects as assigned by the manager.
Maintain a neat, professional, clean, orderly, and inviting front office and reception area.
Route suggestions for improving office operations.
Assist the Property Manager with and respond to property emergencies, including those occurring at night, on weekends, or on holidays.
Act as Property Manager when that position is absent or vacant.