Assistant Property Director

Crown Residential LLC•Hollywood, FL

3d•Onsite

About The Position

The Assistant Property Director balances high-quality customer service with the financial and operational management of a residential property. The role mentors and advises leasing teammates, helps drive and retain property revenue, coordinates move-ins and move-outs, and manages monthly reporting. The position also supports the Property Director and on-site team in leasing, resident relations, property operations, marketing, and compliance.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Strong customer relations and communication skills, in person and via phone and email, including written and verbal correspondence.
Ability to operate basic office equipment, enter data into a computer, and create printed reports.
Thorough knowledge of the competitive market and amenities surrounding the property.
Ability to handle difficult situations while maintaining positive interactions with prospective residents, teammates, contractors, and vendors.
Basic bookkeeping knowledge and ability to perform intermediate mathematical functions.
Ability to use software such as Excel, Word, and PowerPoint.
Attention to detail and ability to follow up.
Ability to work a schedule that may differ from Monday through Friday, 9 a.m. to 6 p.m.; work in excess of 40 hours per week is likely.
Ability to work weekends.
Regular, consistent, in-person attendance at the workplace during assigned hours.

Nice To Haves

Associate or bachelor’s degree.
At least two years of prior experience in multifamily, sales, retail, hospitality, property management, or a related field.
Prior office experience in residential or retail sales.
National Apartment Leasing Professional (NALP) certification.

Responsibilities

Facilitate rent and delinquency collections, accommodate resident requests, and coordinate resident events.
Assist the Property Director with reports, resident feedback, market research, and other reporting as needed.
Ensure leasing packets and legal documents are completed accurately.
Work with the property management team to develop and implement community sales and marketing strategies and goals.
Maintain thorough knowledge of the community, surrounding area, and market, including major competitors, using site visits, tours, and telephone surveys.
Conduct site tours, sell to prospects, and lease apartments; tours may include transportation around the community and showings of amenities, model apartments, and available apartments.
Oversee and prepare lease-related paperwork accurately and promptly.
Assist with day-to-day operations and manage rent payment deposits.
Work with the Property Director to direct the on-site team in preparing apartments for move-in and maintaining them satisfactorily.
Oversee and maintain company Royal Service standards.
Respond to resident requests, work to minimize and resolve issues, and follow up to confirm resolution and resident satisfaction.
Oversee compliance with established applicant qualification, screening, and acceptance policies and procedures.
Inspect units on move-in day and assist with planning and hosting resident parties and functions.
Maximize resident renewals through proactive customer service and oversee the property lease renewal program.
Assist with or manage scheduling of work, including vacations, holidays, and after-hours emergency coverage.
Use Crown Residential’s lead management system, resident portal, and other property management software.
Monitor, document, and follow up with customers professionally and promptly, keeping the Property Director and leadership informed when appropriate.
Follow company best practices and federal Fair Housing requirements throughout the prospect and resident lifecycle, including tours, applications, deposits, rental rates, lease administration, complaints, legal processes, renewals, and move-outs.
Manage online reviews, monitor and update social media accounts, and post to classifieds or other internet-based marketing tools according to direction and guidelines.
Process Statements of Deposit Accounting within policy timeframes.
Recommend and implement modifications related to property performance and business needs.
Perform other tasks as assigned or directed.