Assistant Property Care Manager – Quality & Training

Casiola•Orlando, FL

22d

About The Position

Casiola is hiring an Assistant Property Care Manager to establish and maintain quality standards across its vacation homes and train the people responsible for delivering them. The role works closely with the Property Care Manager and coaches inspectors, portfolio managers, and housekeeping teams. It is hands-on and includes substantial time in properties as well as team and process work. The Assistant Property Care Manager turns guest feedback into action plans, supports property operations, and steps in for the Property Care Manager when needed. The position is full-time, salaried, five days per week, with required weekend work. Days off rotate according to operational needs. Compensation is a $40,000 base salary plus a quarterly performance bonus of up to $3,200 per year tied to guest satisfaction, team retention, owner retention, and productivity. Casiola also offers a structured 30/60/90-day onboarding plan and a growth path in a fast-growing, multi-market company.

Requirements

At least 2 years of experience supervising, training, or leading teams in hotels, vacation rentals, housekeeping, or property management.
Hands-on experience with quality inspections, audits, or brand standards.
Ability to give direct, fair feedback and follow up.
Strong organization and attention to detail.
Comfort using property management software and reports.
Valid driver's license and reliable transportation.

Nice To Haves

Guesty experience.
Bilingual English/Spanish.

Responsibilities

Train and onboard new inspectors and portfolio managers, and monitor their progress through their first 90 days.
Coach inspectors, portfolio managers, and housekeeping teams through regular one-on-ones, providing clear feedback and follow-up.
Build and run a quality plan based on guest reviews, real-time issues, and service recovery.
Conduct property walkthroughs, spot-checks, and quality audits.
Own the quality of owner arrivals so properties are presented at their best for owner visits.
Review cleaning reports.
Lead team morning meetings and help portfolio managers manage maintenance tasks and vendors.
Improve standard operating procedures and quality checklists, and ensure the team follows them.
Step in for the Property Care Manager when needed.