Cherokee _Assistant PM Executive Housekeeper

The Burks Companies•Painttown Community, NC

4d•$55,000 - $59,000

About The Position

The Burks Companies, Inc. is hiring a full-time Assistant Project Manager - Executive Housekeeper for a newly renovated luxury hotel and casino. The role oversees the daily housekeeping function and a team that includes Housekeeping Supervisors, who supervise Guest Room Attendants and Hotel Housemen. Quality Control Inspectors and a Dispatcher/Administrator also support the work. The goal is to maintain clean, orderly, pristine guest rooms and guest experience areas throughout the hotel. The Assistant Project Manager assigns duties, inspects work, investigates housekeeping service and equipment complaints, and takes corrective action. The role also conducts inventory to maintain appropriate par levels, screens applicants, trains new employees, and recommends or performs dismissals. Through communication, coaching, and counseling, the successful candidate provides performance feedback, supports efficiency and safety, and promotes quality service and guest satisfaction while protecting assets and controlling expenses. The candidate must demonstrate leadership, communication, and team-building skills across departments. The company describes a comprehensive housekeeping training program, a diverse workforce, and a track record of promoting from within. The position is full-time and offers a stated annual salary range of $55,000–$59,000.

Requirements

Previous work experience as an Assistant or Executive Housekeeping Manager, or in a similar role.
Working knowledge of computers.
Good command of the English language and the ability to communicate clearly and pleasantly with guests.
Thorough knowledge of hotel services.
A positive track record of quality housekeeping management excellence.
Professional image and personality that demonstrate confidence and leadership.
Excellent leadership, communication, and team-building skills.

Nice To Haves

One to two years of post-high-school education is preferred.
Bilingual ability is a plus.

Responsibilities

Oversee the housekeeping team and daily housekeeping function.
Assign duties and inspect the work of housekeeping personnel.
Investigate complaints regarding housekeeping service and equipment, and take corrective action.
Inspect rooms, common areas, grounds, and exterior common areas for cleanliness.
Perform inventories to ensure appropriate par levels are consistently maintained.
Screen applicants, train new employees, and recommend or perform dismissals.
Provide open communication, coaching, counseling, and performance feedback to support efficiency, safety, quality service, and guest satisfaction.
Promote a safe environment, protect assets, and help minimize expenses.
Set the expectation that five-star customer service is the standard; respond promptly to customer needs and service requests, including special guest requests.
Manage completion of assigned preventative cleaning programs.
Build effective working relationships with associates, peers, and other departments.