Assistant Program Supervisor - Philadelphia (Kensington), PA

Crossroads Treatment Centers•Philadelphia, PA

1d•Onsite

About The Position

Crossroads Treatment Centers is hiring an Assistant Program Supervisor for its Kensington center in Philadelphia. The role supports the center’s operations and the organization’s mission of providing accessible, evidence-based medication-assisted treatment for opioid use disorder. The Assistant Program Supervisor works with the Program Supervisor to support staff, maintain compliance, and help achieve key performance indicators related to census, attrition, EBITDA, and net promoter score. The position combines team support and administrative duties with front-office and patient-facing responsibilities. The Assistant Program Supervisor is expected to be onsite during center operating hours. The position typically involves 30–35 hours per week, primarily on evenings and weekends, although the schedule may vary with business needs. The listed schedule for the Kensington center includes weekday, evening, and weekend clinic hours.

Requirements

High school diploma or GED.
Experience working with individuals with substance abuse or mental health needs.
The Program Supervisor must meet state-defined minimum licensure, education, and experience requirements.

Nice To Haves

Experience working in an Office Based Opioid Treatment program.
Supervisory experience.

Responsibilities

Create and foster an environment that supports Crossroads’ mission and Inspire Culture.
Support and reinforce Crossroads policies and procedures.
Assist the Program Supervisor in achieving the organization’s key performance indicators: census, attrition, EBITDA, and NPS.
Partner with the Program Supervisor and Human Capital Business Partner on employee relations matters.
Partner with the Program Supervisor to conduct interviews for open positions.
Assist with onboarding and acclimation of new team members, including reviewing job descriptions, the associate handbook, and new-hire policies.
Work with the Program Supervisor to monitor team performance and compliance and assist with staff training.
Create schedules and approve timecards for teammates at assigned centers.
Perform front-office duties, including check-in and check-out, taking vitals, and urine toxicology procedures.
Ensure labs are completed promptly and sent to the appropriate laboratory.
Reconcile payments and transport deposits to the bank.
Serve as the primary contact for patient concerns and escalate concerns to the Program Supervisor.
Maintain patient insurance information and facilitate conversations about insurance concerns.
Order and maintain supplies for assigned centers.
Communicate necessary changes to the team and ensure they are implemented promptly and effectively.
Complete and facilitate performance evaluations with assistance from the Program Supervisor.
Continuously evaluate staffing needs and escalate needs to the Program Supervisor.
Be onsite and available during center operating hours.
Assist Support Departments as needed.

Benefits

Medical, dental, and vision insurance.
Paid time off.
401(k) options, including a matching program with no vesting period.
Annual continuing education allowance in a related field.
Life insurance.
Short- and long-term disability coverage.
Paid maternity and paternity leave.
Mental health day.
Calm subscription for all employees.
Mileage reimbursement, if applicable, at the current IRS mileage reimbursement rate.
Training for employees who are new to the field.
Community events promoting belonging and education.