Assistant Program Manager

East House Corporation•Rochester, NY

2d•Onsite

About The Position

East House is a nonprofit organization that supports people in recovery through residential services, counseling, peer support, and community outreach. The Assistant Program Manager provides direct supervision to residential staff in collaboration with the Program Manager and assists with site operations, staff compliance, documentation, and adherence to agency policies and procedures. The role helps maintain an environment that supports client goals and recovery. The position oversees day-to-day staff support and scheduling, monitors documentation and the residential site, participates in staff hiring and supervision, and supports client service plans and recovery activities. It also involves collaboration with internal and external stakeholders and work with the Office of Ethics, Compliance & Quality to identify and correct non-compliance. The work takes place in a traditional office environment and includes travel within the greater Rochester area, with potential travel outside Monroe County. The role may occasionally involve pressure due to time demands.

Requirements

Associate’s degree in a human services-related field and two years of related experience, or equivalent experience in lieu of education may be considered.
Effective oral and written communication skills.
Ability to work independently and cooperatively in a culturally diverse environment.
Basic computer literacy and intermediate proficiency in Microsoft Word and electronic documentation.
Ability to manage time effectively and prioritize tasks.
NYS motor vehicle license, a safe driving record, and availability of a personal vehicle for work.
For OASAS-licensed programs, Advanced Counselor CASAC or another QHP as defined by OASAS Operating Regulations is required.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Provide day-to-day supervision, support, and scheduling for Residential Advisors and Peer Support Specialists.
Monitor daily documentation and shift notes for accuracy and completeness.
Conduct regular supervision and team meetings.
Participate in hiring and onboarding new staff.
Support and ensure compliance with individual service plans.
Monitor the physical site for cleanliness, safety, and necessary maintenance.
Participate in incident review, response, and follow-up.
Facilitate group activities that support recovery and independent living.
Assist clients with activities of daily living as needed.
Maintain collaborative relationships with internal and external stakeholders.
Ensure compliance with agency policies and federal and state regulations.
Collaborate with the Office of Ethics, Compliance & Quality to identify and correct non-compliance.
Manage day-to-day operations efficiently and focus on process improvement.
Maintain confidentiality and follow through on work commitments.