Assistant Program Manager
About The Position
The Assistant Program Manager assists with therapeutic programming and reports directly to the Programs Manager. The role advocates for clients and staff and helps ensure clients receive high-quality care consistent with the CARE/TCI practice model. The position provides staff guidance and oversight, supports treatment planning and implementation, monitors documentation and program compliance, and helps maintain a safe, hygienic, and well-managed cottage environment. On-call status is required whenever applicable. Hoyleton uses the CARE (Children and Residential Experience) model, grounded in developmentally focused, family-involved, relationship-based, ecologically oriented, competence-centered, and trauma-informed practice. CARE and TCI (Therapeutic Crisis Intervention) training must be completed upon hire, and staff are expected to apply these principles in their work. TCI employees must pass a written test annually and, if applicable to their role, a physical test every six months.
Requirements
- Possess and retain a valid Illinois driver’s license.
- Strong organizational and time-management skills.
- Excellent interpersonal skills.
- Excellent oral and written communication skills.
- Direct services in a manner that reflects appreciation for clients’ cultural backgrounds, heritage, and identities.
- Completion of CARE and TCI training upon hire; ongoing application of both sets of principles is expected.
- For TCI, pass the written test annually and pass the physical test every six months if applicable to the role.
Nice To Haves
- Bachelor’s degree in a human service field with two years of experience, or an equivalent combination of education and experience; preferred.
Responsibilities
- Provide shift planning, coaching, and decision-making support to staff on duty in accordance with CARE principles.
- Assist with interviewing and selecting Youth Care Workers assigned to the cottage, supervise them, and complete performance evaluations.
- Work with Program Managers to address performance problems, including recommending disciplinary actions to the Director of Residential Services.
- Complete required Medicaid documentation and assist with or oversee staff completion of Medicaid paperwork.
- Model and coach a strong work ethic focused on quality care for children.
- Build trust and strong relationships with staff, peers, and stakeholders, and support ongoing communication among youth care staff and residential team members.
- Identify staff development needs, recommend or require ongoing training for cottage staff, and provide input to the annual residential staff training plan.
- Participate in treatment planning and coordinate implementation of treatment plans for cottage residents.
- Consult with therapists about behavioral management problems and recommend treatment-plan adjustments as needed.
- Review restraint and timeout incidents, identify patterns involving residents or staff, and develop strategies to reduce such incidents; assist with restraints if needed while modeling best practices.
- Ensure required records and reports are completed, including client summaries, incident reports, workers compensation reports, and administrative and treatment summaries.
- Submit maintenance requests as needed and ensure a hygienic cottage environment.
- Assist in developing the cottage budget, monitor expenses, and minimize budget variances.
- Oversee assigned staff compliance with and documentation of Medicaid requirements, and request training when needed.
- Maintain on-call status whenever applicable.
- Perform other related tasks as required by the Program Manager.
Benefits
- Medical insurance with a company-funded Health Savings Account (HSA).
- Dental and vision insurance.
- Paid vacation, sick, and personal days.
- 10 company holidays and one floating holiday.
- Monthly cell phone reimbursement.
- Six weeks of paid parental leave.
- 403(b) retirement plan with up to 5% employer match.
- Employer-paid life insurance.
- Optional supplemental benefits, including voluntary life, short-term disability, long-term disability, accident, and critical illness coverage.
- Employee Assistance Program (EAP) available to employees and household members.
- Tuition reimbursement.
- BenefitHub Perks Program offering employee discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
