Assistant Program Manager Residential Program (Permanent Full-Time)

CASS Human Resources•Calgary, AB

2d•Onsite

About The Position

The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone. Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement. This is a permanent full-time position located in SE Calgary. Working days will be on Mondays to Friday from 08:30 to 16:30, flexibility may be required., totaling 37.5 hours per week. The Calgary Alternative Residential Services (CARS) program assists individuals with developmental disabilities to become more independent through skill acquisition, empowerment and full inclusion in society, thus improving their quality of life. The CARS program focuses on ‘person-centered planning’ – people supporting people – based on the individual’s needs. Through a self-directed process, the individual will be assisted in identifying areas of support that are important to them and will contribute towards their personal goals.

Requirements

Minimum 8 years’ experience in the Human Services sector
Minimum of 3 years of supervisory experience
Knowledge in supporting adults with developmental disabilities preferred
Ability to work both independently and as a team member
Strong interpersonal and leadership skills
Strong verbal and written communications
Ability to approach situations with positivity
Ability to adapt communication styles
Display patience and understanding
Ability to work under pressure
Strong organizational and time management skills
Ability to maintain confidentiality
Competency in report writing
Expertise in Microsoft Office software, including; Excel, PowerPoint and Word
Experience working with Not-For-Profit organizations is an asset
A vehicle and valid driver's license are considered assets

Nice To Haves

Knowledge in supporting adults with developmental disabilities
Experience working with Not-For-Profit organizations is an asset
A vehicle and valid driver's license are considered assets

Responsibilities

Review intake referrals, complete expression of interests, conduct intake meetings and prepare or review budget templates and funding requests
Ensure program services are aligned with client needs and abilities and make decisions about required changes or transitions in collaboration with the Program Manager
Ensure quality of service delivery model benefits clients in a meaningful way
Advocate for appropriate and creative supports for clients
Encourage interdisciplinary supports
Review client support satisfaction surveys and other relevant information to evaluate and investigate ways to improve service delivery for all clients in the program
Oversight of services provided under the Disability Innovation Grants (DisInno) funded clients, including completion of all narrative reporting requirements on a quarterly basis
Ensure program’s adherence to agency policies and procedures, and overall agency initiatives
Support and collaborate with CARS Program Manager to assist with the supervision of the team of Community Support Coordinators, Relief Supervisor and Assistant roles
Direct supervision of contractors hired to support DisInno clients
Communicate expectations, assignments and responsibilities to program staff clearly and professionally
Provide leadership, direction, and problem- solving assistance related to program and services
Mentor, teach and train program staff as needed
Assist with bi-weekly CARS team meetings and annual strategic planning
Support performance management and evaluation of CSC and other CARS office roles in collaboration with the Program Manager
Assist with employee interviews as required
Help develop and maintain all required paperwork and documentation for the program, including operations and training manuals
Address inquiries from staff in other program areas/departments
Demonstrate confidence in agency values and philosophy through leading by example
Champion initiatives being rolled out by the Senior Leadership Team and actively participate in change management initiatives with positivity and adherence
Understand and adhere to CASS Policies & Procedures and program specific expectations as defined in program Operations Manuals
Regularly check email communications and ensure strong comprehension of communications, especially from CASS Senior Leadership, Human Resources, Payroll/Accounting and external stakeholders
Utilize CASS employee management system(s) for designated tasks
Adhere to health and safety policies in accordance with CASS Policy & Procedures and Alberta OH&S legislation
Maintain valid certification in all core training/employment requirements, and any additional training as assigned
Model and demonstrate CASS values in all interactions with clients, staff, colleagues, and community members
Demonstrate respect and collaboration with all internal and external stakeholders of the CASS organization
Demonstrate an ability and willingness to give and receive honest, balanced feedback
Provide consistent and honest support to the CARS program, encouraging positive team morale