Assistant Program Director - Jasper Hall
About The Position
The Assistant Program Director (APD) at Jasper Hall, a supportive housing program in the Bronx with 54 DOHMH-funded units, helps lead services for individuals transitioning out of homelessness who may experience mental health challenges, substance use issues, or chronic illnesses. The APD partners with the Program Director to oversee program operations, promote housing stability and quality of life, ensure services meet regulatory and agency standards, and foster a culture of learning, professional development, quality improvement, and diversity, equity, belonging, inclusion, and justice. The APD directly supervises case managers and supports their clinical development through supervision, coaching, documentation review, chart reviews, dashboards, and reporting. The role involves coordinating services and community resources, supporting residents and staff in crisis response and safety planning, developing client-centered groups and programming, and collaborating with property management, care providers, partner organizations, and internal departments. The position is full-time and exempt, with a regular daytime schedule and shared on-call responsibilities; schedules may change to meet operational needs.
Requirements
- MSW or MHC degree from an accredited school; licensure is required within one year of employment.
- One year of supervisory experience in social services.
- Knowledge of mental health, substance use, young adults, and/or chronically homeless populations.
- Experience working with OMH, DOHMH, and/or HASA contract managers and knowledge of funder regulations, scopes of services, and standards.
- Strong trauma-informed clinical engagement and interpersonal skills; ability to work effectively as part of a team and assess tenants’ strengths and needs.
- Commitment to working within a harm reduction model with individuals actively struggling with ongoing substance use.
- Initiative, sound judgment, and ability to manage competing priorities.
- Ability to work independently with high standards of integrity and collaborate effectively with others.
- Experience using databases to document and report work with clients and staff.
- Strong writing, communication, and organizational skills.
- Commitment to integrating diversity, equity, belonging, inclusion, and justice into program culture.
Nice To Haves
- LMSW or LMHC.
- Experience managing relationships with property management partners in a supportive housing setting.
- Experience facilitating clinical groups.
- Fiscal management and oversight of program budgets.
- Experience with evidence-based models such as Motivational Interviewing.
- Bilingual.
Responsibilities
- Provide clinical supervision and coaching to case management staff.
- Promote strategies that support staff learning and professional development.
- Review and approve case management documentation and ensure high standards of care and service delivery.
- Conduct internal chart reviews in collaboration with others.
- Review dashboards and monthly reports with staff to track outcomes.
- Support the Program Director in developing site-specific policies, tracking and reporting instruments, and strategies for accountability and quality service delivery.
- Collaborate with the Program Director to facilitate clinical and staff meetings.
- Provide clinical supervision on treatment plan development and safety planning with the clinical team.
- Identify community resources, facilitate referrals, and liaise with care coordination agencies, health and mental health providers, substance use programs, and employment providers.
- Develop supervision plans and accountability systems to manage reporting requirements and service standards.
- Ensure staff use a harm reduction approach when supporting residents with substance use issues.
- Identify training and skill-building needs of the clinical team.
- Support staff in engaging residents through apartment visits, community outings, and appointment escorts as needed.
- Collaborate with Arete Property Management and Housing & Stability partners to help clients maintain housing, transition to independent living, and understand lease terms.
- Collaborate with Cross Buildings to connect clients with supportive services that promote wellness and quality of life.
- Collaborate with Compliance and QA/QI departments on standardized funder reporting, outcome tracking, incident reviews, and internal audits.
- Develop and implement client-centered groups and programming that foster a supportive and inclusive community.
- Hire and train staff and manage progressive discipline in collaboration with the Program Director and Human Resources.
- Co-facilitate staff, clinical, building management, and client community meetings.
- Evaluate clients for suicidal or homicidal risk, support staff in developing resident safety plans, and respond to and de-escalate crises as needed.
- Prepare, review, and follow up on incident reports, including required reporting to funders.
- Provide day-to-day program management in collaboration with, and in the absence of, the Program Director.
- Complete required reports as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
