Assistant Program Director

Wayside Youth & Family Support Network • Framingham, MA

4d • $55,000 - $58,000 • Onsite

About The Position

Wayside is seeking a dynamic Assistant Program Director to lead a dedicated team working to improve the lives of youth. The position is based at the Framingham Campus and has a salary range of $55,000–$58,000 per year, depending on experience, plus a sign-on bonus. The role includes individual supervision, program oversight, staff scheduling, performance evaluations, case management, and coordination with guardians, collaterals, and the wider team. The Assistant Program Director also helps maintain residential program routines, provides staff role modeling and training, and supports facility, licensing, medication-administration, and compliance requirements. On-call availability is required.

The role calls for strong communication, client engagement, teamwork, documentation, and conflict-resolution skills, including the ability to respond compassionately to client crises. An associate’s degree or relevant experience is preferred, as is experience in a supervisory or managerial role, residential youth services, and case management. Wayside provides training in Motivational Interviewing, Courageous Conversations, Trauma-Informed Practice, the Attachment, Regulation and Competency Model (ARC), MAP, CPR, and First Aid.

Requirements

• Associate’s degree or relevant experience preferred.
• At least two years of work in a residential setting.
• Strong verbal and written communication skills.
• Ability to communicate with people at all levels and strong client engagement skills.
• Ability to handle conflict resolution and client crises compassionately, including notifying team members.
• Strong teamwork and ability to collaborate and coordinate care.
• High-quality writing skills, demonstrated through strong client documentation.
• Experience with therapeutic communication techniques, conflict resolution, staff training, and hiring practices.

Nice To Haves

• Prior experience in a supervisory or managerial role.
• Experience working with youth in a residential setting.
• Case management experience.
• An associate’s degree.

Responsibilities

• Provide individual supervision and oversee programming.
• Participate in the on-call rotation or provide on-call coverage as required.
• Coordinate staff scheduling and ensure performance evaluations are completed.
• Oversee MAP certification (Shortstop).
• Participate in twice-monthly management meetings with the larger campus team.
• Maintain regular contact with guardians and collaterals.
• Provide case management for clients.
• Facilitate staff meetings and ensure consistent team communication about appointments, medication needs, and related matters.
• Provide floor coverage when needed to maintain staffing ratios.
• Participate in community and house meetings.
• Ensure the activity calendar is posted and followed as part of program routines.
• Model effective practices and train staff on the floor.
• Manage facility supplies and inspections.
• Ensure compliance with inspections, monitoring requirements, medication administration, and DEEC licensing requirements.
• Ensure Rehab compliance when applicable.

Benefits

• Tuition and training reimbursement.
• Paid time off package with three wellness days.
• Nine paid holidays.
• Up to three weeks of vacation in the first year.
• Free training and continuing education units (CEUs).
• Medical benefits.
• Financial health supports.
• Career development opportunities.
• $2,000 sign-on bonus, prorated for part-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree