Assistant Program Director, Flagstone Family Center

CAMBA•New York, NY

6d•$70,000 - $75,000•Onsite

About The Position

CAMBA is a community organization dedicated to building an inclusive New York City by providing integrated programs in Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. CAMBA operates shelters for single adults and families, offering a supportive, structured, therapeutic, safe, and drug-free environment. The Flagstone Family Center specifically provides comprehensive case management services to 160 families in a Tier II transitional residence program. This role supports the Vice President in overseeing the program's operations and ensuring compliance with all requirements.

Requirements

Bachelor's degree (B.A.)
Two years of applicable experience and/or equivalent experience.
Ability to be on call 24 hours a day, 7 days a week.

Responsibilities

Understand and communicate all aspects of contract requirements to staff.
Communicate with peers in other CAMBA shelters and external agencies regarding client progress and best practices.
Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
Observe direct reporting staff engaging with clients and/or supervisory staff.
Conduct periodic internal file reviews and implement Quality Assurance measures to ensure quality service delivery.
Assist the Vice President in providing oversight for all aspects of the program in his/her absence.
Prepare reports and statistical information for CAMBA management and funders.
Assist in the analysis of program and demographic client data to make programmatic improvements.
Organize onsite and offsite training opportunities for staff professional development.
Confer with the Program Director and/or other CAMBA management staff regarding programmatic and personnel issues.
Ensure and maintain compliance with all regulatory agency standards (e.g., Dept. of Health, OTDA, DHS, Coalition for the Homeless) related to essential supplies and services.
Plan and organize program activities to maximize program contract goals and performance targets.
Develop program content addressing resident needs in areas such as ADL, Time Management, Critical Thinking, and shelter rules.
Plan, coordinate, and facilitate social/peer support and ADL events.
Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies and procedures.
Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
Provide assistance and follow-up for critical incidents with clients.
Liaise with sub-contractors to ensure appropriate service delivery and quality.
Liaise with community leaders and groups to build connections, gain support, and troubleshoot issues.
Ensure staff utilization of electronic databases and conduct oversight for data integrity.
Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance.
Review and sign time sheets.
Prepare performance appraisals for direct reporting staff.
Attend staff/funder/outside agency meetings as requested.
Immediately report monitoring visits, funder events, significant events, or incidents that might subject CAMBA to liability to the appropriate Program Director/Vice-President.
Complete incident reports, weekly, and monthly reports.
Facilitate interdepartmental communication and conduct regular staff/departmental meetings.