Assistant Program Director

Voamass • Quincy, MA

2d • Hybrid

About The Position

The Assistant Program Director supports the Program Director in the administration, oversight, monitoring, and management of the Supportive Services for Veteran Families (SSVF) Program serving the Boston and South Shore regions. SSVF assists veterans and their families who are experiencing or at risk of homelessness through homelessness prevention, rapid re-housing, case management, and supportive services.

This role provides direct oversight and supervision of Shallow Subsidy, Housing Navigation, and Healthcare Navigation staff, ensuring these services are integrated into the broader SSVF program and responsive to veterans’ and families’ needs. The Assistant Program Director oversees referrals, monitors service delivery and outcomes, supports program policies and procedures, and works with the Program Director and SSVF team to meet grant outcomes. The position also partners with community organizations and participates in regional meetings to strengthen coordination, referral pathways, and access to housing and other supports. The Assistant Program Director serves as acting lead in the South Shore Program Director’s absence.

Requirements

• Bachelor’s degree required.
• Minimum of three years of experience in homeless services, preferably in veteran services, including at least one year of supervisory experience.
• Experience should include staff supervision and training, program and fiscal monitoring, contract compliance and audits, and reporting to funders and regulators.
• Strong knowledge of housing resources, homelessness services, and community-based supports available to veterans and their families in the Boston and South Shore regions.
• Demonstrated strong written and verbal communication skills, sound judgment, and problem-solving abilities.
• Experience developing effective relationships with community partners and service providers.

Nice To Haves

• Bachelor’s degree in social work, counseling, psychology, human services, or a related field preferred.
• Master’s degree in a related human services field or equivalent experience preferred.
• Significant experience serving veterans experiencing homelessness or housing instability and their families preferred.
• Experience in housing navigation, healthcare navigation, landlord engagement, rental assistance, and/or shallow subsidy services preferred.
• Experience in veteran services preferred.

Responsibilities

• Oversee, guide, and provide weekly supervision to Shallow Subsidy and Housing Navigation staff and the Healthcare Navigator.
• Assist the Program Director in developing and implementing policies, procedures, and practices for staff training, supervision, and monitoring.
• Promote and reinforce SSVF homelessness prevention and rapid re-housing practices, including Shallow Subsidy, Housing Navigation, and Healthcare Navigation services.
• Support day-to-day program operations and maintain effective communication and coordination with the case management team.
• Serve as acting lead in the South Shore Program Director’s absence.
• Oversee referrals to Shallow Subsidy, Housing Navigation, and Healthcare Navigation, ensuring they are appropriate, timely, coordinated, and properly documented.
• Monitor specialized service delivery and outcomes related to housing stability, housing placement, healthcare access, and other identified needs.
• Coordinate with case managers and specialized staff to address barriers, resolve service gaps, and ensure continuity of services.
• Review temporary financial assistance and shallow subsidy requests and approve requests as authorized under SSVF requirements and VOAMASS policies.
• Support compliance with SSVF requirements, grant expectations, and VOAMASS policies, including regular file reviews and quality assurance activities.
• Monitor documentation, data entry, performance targets, referral outcomes, and housing and healthcare access outcomes for specialized services.
• Review and confirm SSVF eligibility determinations and guide staff on eligibility requirements as needed.
• Prepare and maintain required program reports, records, and documentation; assist with monitoring visits, audits, and other compliance activities.
• Communicate with the SSVF Program Office, technical assistance providers, VA partners, and other stakeholders as directed by the Program Director.
• Attend community meetings and represent SSVF as needed to strengthen partnerships, referral pathways, and coordination of supportive services for veterans and their families.
• Maintain working relationships with community providers and partner agencies to identify and address barriers to veteran housing stability and service access.
• Perform other duties as assigned.

Benefits

• Health, vision, and dental insurance, with 90% of the medical deductible and certain co-pays paid by the employer.
• Pre-tax savings options for healthcare, childcare, transit, and parking expenses.
• 403(b) retirement plan with employer match.
• 24/7 nurse hotline for urgent health questions.
• Employee assistance program.
• Employer-paid long-term disability and life insurance.
• Pet insurance.
• Tuition remission programs.
• Loan forgiveness through the Public Service Loan Forgiveness (PSLF) program.
• Vacation benefits starting at three weeks and increasing to four weeks after three years of employment.
• 14 paid holidays.
• Fitness/wellness reimbursement, including expenses such as gym membership.
• Employee discount program.
• Cash bonus, with no annual cap, for referring qualified employment candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager