Assistant Program Director

Services For The Underserved, Inc.•New York, NY

31d•$70,000 - $75,000•Onsite

About The Position

Under the supervision of the Program Director, the Assistant Program Director supervises case management services to support quality care for adults with histories of homelessness who are diagnosed with severe mental illness. When the Program Director is absent, the Assistant Program Director supervises all program staff in conjunction with the Regional Director. The role supports administration and oversight of program operations, service delivery, regulatory and contract compliance, and housing and performance outcomes. The Assistant Program Director ensures timely, accurate, and confidential documentation; supports service planning and delivery with clinical staff and clients; coordinates assessments, chart audits, program entry, and discharge planning; and maintains connections with community and treatment agencies. The position also provides staff supervision, coaching, performance evaluation, reporting, and emergency or relief coverage as needed.

Requirements

Understanding, appreciation, and commitment to the philosophy and mission of Services for the UnderServed (S:US), with expertise in harm reduction and recovery-oriented services.
Master’s degree in social work or a related field.
Three to five years of human services experience.
Two years of supervisory experience.

Nice To Haves

Bilingual in Spanish.
Familiarity with Federal, State, and Local laws and regulations applicable to supportive housing programs and HRA/DSS requirements for NY 15/15 Supportive Housing.

Responsibilities

Ensure the program complies with applicable Federal, State, and Local laws and regulations for supportive housing programs, as well as HRA/DSS regulations and requirements.
Ensure housing and performance outcomes are met on monthly, quarterly, and annual bases.
Assist the Program Director with program administration and oversight of operations, including service delivery, contract compliance, targets, case management, employment, medical and chart compliance, recreational activities, security, maintenance, and food service if applicable.
Provide and ensure quality services to residents through direct supervision of program staff regarding case management.
Ensure direct service staff complete documentation, including progress notes, service plans, assessments, health forms, and reports, accurately and on time; coach staff on policies, procedures, and clinical practice.
Develop and implement individual client service plans with clinical staff, the counseling team, and clients.
Ensure client contacts reflect service plan goals and assist wellness coaches in developing intervention goals and activities that support those plans.
Coordinate annual functional assessment reviews, psychosocial reviews, and client chart audits, and submit reports to the Program Director.
Maintain contact with other service agencies and ensure client placement for treatment and program activities, which may include volunteer job placement.
Coordinate orientation and program entry for new residents with the intake coordinator and participate in discharge planning.
Assist the Program Director in liaising with community services, attending meetings, developing new linkages, and providing emergency and relief coverage as necessary.
Prepare reports for funders, the Regional Director, and the AVP of Behavioral Health Housing Services, including issues and suggestions for policy or program adjustments.
Conduct and document supervisory meetings with direct-report staff, promote staff development, and evaluate work performance, including identifying training needs.
Ensure client and program activity documentation is accurate, confidential, properly stored, and submitted promptly.
Ensure incident reporting and follow-up are thorough and timely.