Assistant Program Director

Merakey • Pittsburgh, PA

6d

About The Position

Merakey is seeking an Assistant Program Director for its program in Crafton, Pennsylvania. The role supports program operations and quality standards by managing supervisors and individual contributors, delegating work, implementing policies and procedures, and coordinating clinical and administrative aspects of the program, its individuals, and staff. The Assistant Program Director may manage a caseload and maintain group schedules as needed.

The position monitors treatment authorizations, plans, program performance, and key indicators; reviews individual care and program processes; and helps ensure treatment and support plans are developed and maintained. It represents the program in meetings with County, State, and managed care providers, and represents Merakey regarding funding when the Program Director is absent. The role also contributes to quality improvement, program goals and procedures, marketing, development, and expansion.

The Assistant Program Director supports staffing and employee development through interviewing, hiring, training, guidance, performance evaluation, mentoring, feedback, and motivation. The role communicates expectations, monitors performance, and addresses policy violations consistently. In the Program Director’s absence, it may also handle attendance and timesheets, leave requests and tracking, and grievance-related fact finding. The position ensures that individuals have meaningful activity schedules, including skill-training groups and treatment programs tied to identified needs, and promotes Merakey’s Core Values and collaborative work.

Requirements

• Bachelor’s degree.
• Strong ability to use technology and learn new technology quickly.

Nice To Haves

• Supervisory experience.

Responsibilities

• Manage supervisors and individual contributors, delegate tasks, and ensure program and quality standards are met.
• Manage daily program operations and implement policies and procedures as directed.
• Develop and maintain clinical and administrative coordination of the program, individuals, and staff.
• Manage a caseload and maintain group schedules when needed.
• Monitor treatment authorizations and plans, and ensure individual treatment and support plans are developed and maintained.
• Review individual care and treatment and program processes to ensure individuals are supported.
• Monitor program performance against key indicators and compile data as requested.
• Represent programs in status meetings with County, State, and managed care providers.
• Represent Merakey regarding funding in the Program Director’s absence.
• Assist with quality improvement efforts and review and evaluate program goals, activities, policies, and procedures.
• Participate in marketing, development, and expansion of programs.
• Serve as an activities coordinator when needed.
• Communicate clear expectations to staff, ensure they have necessary tools, monitor performance, and follow up when expectations are not met.
• Assist with interviewing, hiring, training, and supporting staffing levels that meet individual-to-staff ratio requirements and program needs.
• Develop employee competence and effectiveness through guidance, performance evaluation, mentoring, career growth, feedback, and motivation.
• Oversee terminations, willful misconduct, and higher-level violations to ensure policies and procedures are followed consistently and in accordance with collective bargaining agreements and guidelines.
• Hold supervisors accountable for handling bargaining-unit fact finding and grievances related to violations such as attendance and performance; handle such fact finding and grievances in the Program Director’s absence.
• In the Program Director’s absence, document attendance, verify weekly timesheets, monitor leave and schedule adherence, approve or deny leave requests, and track FMLS usage.
• Ensure individuals have meaningful and productive activity schedules, including skill-training groups and treatment programs targeting needs identified through service planning.
• Teach, communicate, and demonstrate behavior in support of Merakey Core Values.
• Develop and model a collaborative work environment in support of Merakey Core Values.
• Use technology effectively, learn new technology quickly, and encourage others to do so.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan with pre-tax and Roth after-tax employee contribution options.
• DailyPay access to pay when needed.
• On the Goga well-being platform with self-care tools and resources.
• Access to Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through the Employee Assistance Program.
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager