Assistant Practice Manager | Contract | Carlton
About The Position
Bupa Medical Carlton is hiring an Assistant Practice Manager for a fixed-term position supporting the effective operation of a busy practice with nine General Practitioners and a team of Allied Health Professionals, including Psychologists and Physiotherapists. The role provides essential support to clinicians, operational teams and the Practice Manager. The position is contracted until mid-2027, with potential for extension or permanency within Bupa. The standard work week is 38 hours, typically Monday to Friday between 8:00 a.m. and 5:30 p.m.; rostered hours may need to be adjusted at short notice. The Assistant Practice Manager supports day-to-day operations, team leadership, recruitment, rostering, performance reviews and financial oversight. They manage front desk operations, contribute to improvements in the patient experience, and act as Practice Manager when required.
Requirements
- Previous experience as an Assistant Practice Manager, or at least 4 years' senior-level experience in a busy front desk administration role within a GP or other allied health practice, or a hospital setting.
- Strong communication and active listening skills, with the ability to build rapport quickly.
- Tech-savvy and adaptable, with the ability to learn new systems easily.
- A problem-solver who takes initiative and gets things done.
- Ability to multitask and work accurately at pace in a busy clinical environment.
- Confidence working independently and managing the practice in the Practice Manager's absence.
Nice To Haves
- Proficiency in Best Practice software.
Responsibilities
- Support the Practice Manager with day-to-day operations, recruitment, rostering, team performance reviews and financial oversight.
- Coach and develop the team to achieve KPI targets and practice goals.
- Contribute to continuous improvement initiatives that enhance the patient experience.
- Help facilitate regular team meetings and maintain effective communication across the practice.
- Manage front desk operations, patient interactions and phone calls in a fast-paced environment.
- Act as Practice Manager in their absence, taking ownership of rostering, staff performance, financial monitoring, timesheet approvals and order processing.
Benefits
- Access to continuous learning, development programs and internal career pathways.
- Supportive team and recognition of employee contributions.
- Employee discounts on Bupa products, including health insurance, and discounts on partner products and services such as Apple, Samsung, JB Hi-Fi, gyms and spas.
- Career development initiatives and support for employee health, wellbeing and futures.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
