Assistant Practice Manager - White City

OnePeak Medical Office & Corporate•White City, OR

2d•$56,100 - $66,000

About The Position

The Assistant Practice Manager provides hands-on, day-to-day leadership within the clinic and serves as the Practice Manager’s primary partner in daily execution. The role helps keep clinic operations running smoothly, staff supported, and patients well cared for while contributing to OnePeak Medical’s mission of making root-cause medicine accessible and redefining primary care through innovative, integrated health services focused on optimal health and well-being. The Assistant Practice Manager oversees patient-centered clinic workflows, supports front- and back-office teams, helps maintain operational standards, and coaches team members. The position reports to the Practice Manager and may require occasional travel to other clinics, including driving a personal vehicle.

Requirements

High school diploma or equivalent.
At least 1 year of lead or supervisory experience, preferably in primary care.
Current BLS and/or CPR/AED certification.
Embodies OnePeak’s Ways of Working: Lead with Integrity, Do Great Work, One Team One Mission, and Embrace a Growth Mindset.
Holds self and others accountable for measurable, high-quality, timely, and cost-effective results; accepts responsibility for mistakes and follows established control systems and rules.
Communicates and works effectively with providers, patients, and staff; communicates and influences change effectively in writing and verbally.
Demonstrates emotional intelligence, strong interpersonal and leadership skills, professionalism, confidence, and the ability to motivate a team.
Treats others with respect, keeps commitments, upholds company values, listens well, and remains open to constructive feedback.
Exercises good judgment and makes timely, sound decisions; maintains excellence and continuous improvement in customer service.
Stays current on industry knowledge and best practices and pursues growth in knowledge and skills that contribute to organizational success.
Problem-solves and provides leadership in resolving difficult employee-relations issues; demonstrates strong conflict-management skills.
Adheres to HIPAA patient confidentiality standards and manages sensitive information confidentially.
Is proficient in MS Office and relevant patient management software.
Manages time effectively, multitasks, prioritizes, and organizes workload to meet deadlines; maintains a professional and courteous tone in communications.
Remains flexible to meet business needs, including occasional travel to other clinics.
Can drive a personal vehicle on behalf of the company; requires a satisfactory motor vehicle history check, valid driver’s license, and vehicle registration and insurance as required by state law.
Can travel as needed to other clinics, occasionally up to one hour each way.

Nice To Haves

Recent Medical Assistant experience of at least 6 months.
Associate degree in a medical field.
CMA (Certified Medical Assistant) certification.
CPT (Certified Phlebotomy Technician) certification.

Responsibilities

Manage the clinic’s day-to-day operations and ensure smooth, efficient, patient-centered workflows.
Ensure Medical Assistants and Front Desk staff complete assigned tasks by the end of each shift, arranging support to close out incomplete work.
Partner with and promptly involve the Practice Manager in staff issues, conflicts, or concerns.
Maintain open communication with staff and providers by checking in, offering support, and addressing questions or concerns.
Provide backup coverage and support to the front and back office as needed.
Ensure the front desk maintains an accurate waitlist for providers booked two or more weeks out.
Ensure staff receive appropriate breaks and time off in accordance with policy.
Monitor and prevent unapproved overtime, personally covering shifts when necessary.
Complete duties in the EHR/EPM system according to standardized protocols.
Maintain a clean, safe, and professional clinic office and facility.
Ensure Nutrition & Fitness staff and Medical Assistants prepare patient charts at least one day in advance.
Partner with the Practice Manager on inventory management and the ordering cycle to maximize same-store sales opportunities in each clinic.
Regularly verify and scrub the schedule and support ongoing schedule optimization.
Support the Practice Manager in reinforcing OnePeak’s operational standards and MESS cadence.
Coach team members and provide feedback and accountability for performance, engagement, and professional growth.
Perform other duties and responsibilities as assigned.