Assistant Patient Access Representative - Periodontics and Dental Hygiene - School of Dentistry

UTHealth Houston•Houston, TX

6d•Onsite

About The Position

UTHealth Houston's School of Dentistry is hiring for an Assistant Patient Access Representative to join their team of professionals in the department of Periodontics and Dental Hygiene. The ideal candidate will have prior healthcare, appointment scheduling, data entry, and call center experience. The role requires excellent customer service and multitasking skills. Bilingual (English/Spanish speaking) and cash handling experience is a plus.

Requirements

Prior healthcare experience
Appointment scheduling experience
Data entry experience
Call center experience
Excellent customer service skills
Multitasking skills
Proficient typing/keyboarding skills
High School Diploma or equivalent required

Nice To Haves

Bilingual (English/Spanish speaking)
Cash handling experience

Responsibilities

Assists in obtaining demographic, insurance and financial information from patient or guarantor.
Enters information in computer system with a high degree of accuracy.
Explains all required forms to the patient or guarantor and obtains the necessary signatures.
Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
Completes complex financial counseling including the review and submission of charity applications.
Identifies alternative resources for financial reimbursement.
Assists in verifying insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
Posts payments in the computer system and generates the appropriate patient receipts.
Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers).
Completes thorough and accurate documentation. Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
Performs other duties as assigned.