Assistant Parking Operations Manager - Detroit Garages

SP Plus • Detroit, MI

1d • Onsite

About The Position

SP+ is an artificial intelligence company for the real world, using computer vision to enable checkout-free parking experiences. We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. This role involves assisting in the day-to-day management of assigned parking locations, ensuring operations align with contractual guidelines, fostering client relations, and promoting a professional image. The position also participates in programs to improve client and customer satisfaction and engages in the development of property-level financial and operational goals.

Requirements

• High School Graduate.
• Must possess a valid state-issued driver’s license with current address and acceptable driving record.
• Speaks clearly; Listens and gets clarification; Responds well to questions.
• Writes clearly and informatively; Able to read and interpret written information.
• Have a strong customer orientation and positive attitude.
• Able to respond to requests for service and assistance in a courteous and professional manner.
• Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
• Exhibits sound and accurate judgment.
• Regularly required to stand; walk; and use hands to handle cash and equipment.
• Occasionally required to sit and climb or balance.
• Must occasionally lift and/or move up to 25 pounds.

Nice To Haves

• A minimum of six months of parking experience preferred.
• Availability to work 2nd shift, 3rd shift and/or week-ends may be required.

Responsibilities

• Assisting in the day-to-day management of the assigned location ensuring that parking operations are handled within contractual guidelines of the specific location, fostering good client relations and promoting a professional image and approach to the business.
• Participating in programs to improve client and customer satisfaction.
• Engaging in the development of property level financial and operational goals.
• Managing day-to-day activities of the assigned locations including: ensuring appropriate customer interaction, supervising the completion of all evening closing reports, processing bank deposits, scheduling staff, supervising frontline staff (e.g. cashiers, valet attendants, maintenance porters, etc.), preparing month-end reports, auditing daily cashier shift reports, monitoring and checking of time cards, hiring and training of frontline staff, reviewing of damage claims, disbursing petty cash and preparation of the annual budget.
• Courteously assisting Customers by answering any questions they may have.
• Assisting in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
• Reporting any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Assisting with cleanup of debris, water, oil spills and etc.
• Having a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage.
• Assisting Facility Manager with other duties as needed.

Benefits

• SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law.
• SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED