Assistant Account Manager - Parking Operations

Propark Mobility • Houston, TX

3d • $49,920 - $52,000 • Onsite

About The Position

This position assists with all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing the front-line team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top asset. Progressive supervisory experience with front-line team oversight and some experience with scheduling and payroll is a plus.

Requirements

• Motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries.
• Organized, honest, and thoughtful.
• Trustworthy, loyal, and dependable.
• Self-sufficient, resourceful, and decisive.
• See a challenge as an opportunity and are looking for a position with a chance for growth.
• Flexible schedule, meaning that the position may require working weekends and holidays.
• Impeccable conversational and written communication skills.
• Exceptional way with people, and you bring extraordinary results.

Nice To Haves

• Previous parking industry experience
• Hospitality focus
• Progressive supervisory experience with front-line team oversight
• Some experience with scheduling and payroll

Responsibilities

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel daily.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at the assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance, and repairs.
• Assist the office manager with administrative duties.
• Patrol and monitor the safety and cleanliness of the parking garage and facility.
• Act as the point of contact for damage claims and ensure each incident is dealt with completely.
• Process cash receipts and compile bank deposits for bookkeeper revenue reports. Ensure that all deposits are accurate and properly safeguarded.
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Assist in the reconciliation of time cards and submission of payroll for Propark staff.
• Ensure compliance with company and client policies and procedures.
• May be asked to fill in for front-line associates during their absences.
• May be asked to fill in for the Account Manager in his/her absence or on second shift/weekends.
• Prepare reports, surveys, and conduct special projects as needed.

Benefits

• Free Parking
• Flexible scheduling
• Paid Holidays
• Wellness
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• Paid vacation and an extra day-off on your birthday!! (FT Employees)
• Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k! (FT Employees)
• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed