Assistant Operations Support Manager

Horizon Health Services•Buffalo, NY

16d•$62,358 - $64,000•Onsite

About The Position

At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role. As an Assistant Operations Support Manager at Horizon, you will create weekly schedules for Treatment Assistants within budgeted total hour parameters one month in advance covering a 24/7 schedule. You will also obtain coverage for shift needs due to call offs, and approve and cross-reference schedules to time cards and approve bi-weekly payroll of 30+ Treatment Assistants. Additionally, you will assist the Operations Support Manager in doing phone screens, conducting interviews and hiring of employee candidates, and process new hire paperwork, working with the Employee Services Department (HR at other companies) with hiring procedures. You will deliver training curriculum to Treatment Assistants (new hire and incumbent) on the policies, procedures and processes required to be successful working with addiction clients living at a rehab facility, selecting and/or delivering the appropriate method of instruction for training using adult learning styles (individual, group, self-study, and/or eLearning). You will provide follow-up assistance and triage training supporting staff during the onboarding process of 6-12 months, measure, evaluate and track employee’s progress in performing all job responsibilities, and provide feedback to the manager on the performance of individual employee progress in training. You will also identify training opportunities and suggest methods for improving employee and/or team performance, provide input to managers on training policies and programs, and determine training needs based upon knowledge of identified training needs, department processes, business systems, or changes in products or services. You will maintain all supplemental training materials and manuals to ensure accuracy and the most current information, and assist with the creation, implementation, and analysis of qualitative and quantitative training needs assessments and training effectiveness evaluations. You will work on special projects, as needed, when requested by the Operations Support Manager (e.g., creating and presenting supplemental training or workshops), and cover Treatment Assistant or Administrative Assistant shifts as needed if coverage cannot be found.

Requirements

Bachelor’s degree in related field required.
High School Diploma with 2 to 5 years’ experience scheduling, training, or working in an addiction or residential facilities required.
A clean, valid, NYS driver’s license, and three years of driving experience as a licensed driver required.
Broad knowledge of training program design and delivery methods.
Must be flexible to meet our changing training needs.

Responsibilities

Create weekly schedule for Treatment Assistants within budgeted total hour parameters one month in advance covering a 24/7 schedule.
Obtain coverage for shift needs due to calls offs.
Approve and cross-reference schedule to time cards and approves bi-weekly payroll of 30+ Treatment Assistants.
Assist Operations Support Manager in doing phone screens, conducting interviews and hiring of employee candidates.
Processes new hire paperwork and works with our Employee Services Department (HR at other companies) with hiring procedures.
Deliver training curriculum to Treatment Assistants (new hire and incumbent) on the policies, procedures and processes required to be successful working with addiction clients living at a rehab facility.
Select and/or deliver the appropriate method of instruction for training using the adult learning styles. Methods could include individual, group, self-study, and/or eLearning training.
Follow up assistance and triage training supporting staff during the onboarding process of 6-12 months.
Measure, evaluate and track employee’s progress in performing all job responsibilities.
Provide feedback to manager on the performance of individual employee progress in training.
Identify training opportunities and suggests methods for improving employee and/or team performance.
Provide input to managers on training policies and programs and determines training needs based upon: knowledge of identified training needs; department processes; business systems, or changes in products or services.
Maintain all supplemental training materials and manual to ensure accuracy and the most current information.
Assist with the creation, implementation, and analysis of qualitative and quantitative training needs assessments and training effectiveness evaluations.
Work on special projects, as needed, when requested by the Operations Support Manager (e.g., creating and presenting supplemental training or workshops).
Cover Treatment Assistant or Administrative Assistant shifts as needed if coverage cannot be found.