Assistant Operations Manager

Mattress Firm • Riverview, FL

1d

About The Position

The Assistant Operations Manager supports the efficient day-to-day operations of multiple functions within an assigned Mattress Firm distribution center. The role supervises distribution center team members, contributes to financial objectives, ensures standardized processes and safety procedures are followed, and helps the center provide high-quality service to internal and external customers. The position may also support onboarding and training new team members.

This role works second shift, from 12:30 to 9:00. It requires a high school diploma or equivalent; a bachelor's degree is preferred. Related experience of two or more years is preferred. The position involves frequent sitting, standing, walking, talking, and hearing; lifting or moving up to 100 pounds; hand and finger use; reaching; and occasional stooping, kneeling, crouching, or crawling. Sight is required to help ensure personal and team safety.

The listed annual pay range is $55,000–$60,000, depending on qualifications and experience. Additional bonus opportunities may be available for eligible roles at the Company's discretion. Applicants must be legally authorized to work in the United States without sponsorship and provide proof of work eligibility.

Requirements

• High school diploma or equivalent required.
• Legal authorization to work in the United States without sponsorship; proof of eligibility to work in the United States is required.
• Ability to build goodwill, positivity, and loyalty by being open and approachable.
• Ability to motivate and empower individuals and groups to participate, commit, and perform to high standards.
• Ability to build team spirit, encourage collaboration and suggestions, recognize team members' strengths, and develop creative solutions.
• Ability to identify the aspects and causes of problems and develop workable solutions.
• Ability to adapt to new situations and adjust strategies to meet challenges.
• Skill in using tools, hardware, software, and equipment appropriately.
• Ability to collaborate with others to identify problems, provide advice, and develop agreeable solutions.
• Ability to evaluate how business decisions affect financial statements and long-term financial performance.
• Knowledge of warehouse, logistics, or supply-chain operations; warehouse standard operating procedures; basic retail operations; inventory control; safety policies and procedures; and financial analysis, reporting, and budgeting.
• Computer literacy with Microsoft Outlook, Excel, and PowerPoint.
• Ability to meet the physical demands of the warehouse environment, including lifting or moving up to 100 pounds and occasional stooping, kneeling, crouching, or crawling.

Nice To Haves

• Bachelor's degree preferred.
• Two or more years of related experience preferred.

Responsibilities

• Assist with the efficient day-to-day operations of the distribution center.
• Contribute to the distribution center's financial objectives and performance against budget.
• Foster trust, open two-way communication, and cohesive teamwork; communicate the organization's strategic vision, mission, and values.
• Hold regular team meetings and one-on-one meetings with direct reports at least twice a month.
• Ensure adherence to operational processes, policies, and procedures, and maintain company standards for distribution center appearance, cleanliness, and functionality.
• Identify and lead continuous-improvement opportunities.
• Facilitate resolution of customer service issues.
• Verify driver payroll for accuracy.
• Conduct required physical cycle counts, review discrepancies, and make appropriate corrections.
• Ensure proper safety equipment is used and safety policies and procedures are followed.
• Complete required training modules and certifications by their due dates.
• Communicate professionally with internal and external contacts and raise concerns or issues to leadership.
• Follow Company policies and standards for appearance, functionality, and brand representation.
• Execute performance improvement plans, progressive discipline, and terminations when appropriate and in accordance with Company policy.
• Participate in monthly distribution-center meetings and communicate wins, opportunities, questions, and concerns.
• Assist Loss Prevention with loss-prevention and safety audits.
• May provide safety and other training, including periodic retraining, to distribution-center team members and contract employees.
• May monitor employee time records and review and approve paid time off and leave requests in accordance with policies and procedures.
• May participate in interviewing and hiring distribution-center team members.
• May manage the distribution center in the absence of the distribution-center leader.
• May participate in coaching conversations and administer disciplinary actions.
• May lead or participate in shift-start stand-up meetings or other team meetings.
• May take an active role in onboarding and training new distribution-center team members.
• Execute Company initiatives and other activities requested by the supervisor.
• Maintain job knowledge through educational opportunities and contribute ideas to improve the team, department, and Company.

Benefits

• Career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• On-demand pay.
• Base pay or uncapped commission.
• Employee discounts on mattresses and sleep accessories, cell phones and electronics, travel, car and home loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED