ASSISTANT OPERATIONS MANAGER
About The Position
Assistant Operations Managers help ensure a smooth business environment and optimal customer service. They implement workflow procedures under the direction of the Operations Manager and supervise, manage, and schedule facility employees in day-to-day operations. The role oversees safe facility operations, daily route scheduling, inventory, customer opportunities, and collections while maintaining excellent customer service and a safe work environment. The position works closely with the Operations Manager and may fill in during their absence, making executive decisions, holding meetings, and providing accountability. It also involves managing the warehouse and moving trucks and materials using forklifts and pallet jacks.
Requirements
- High school diploma required.
- At least two years of customer service experience.
- At least one year of store operations and/or management experience.
- At least two years of forklift experience.
- Forklift certification.
- General knowledge of DOT and OSHA requirements for a safe workplace.
- Clean driving record.
- Strong problem-solving skills.
- Ability to effectively use software programs.
- Strong communication skills.
- Ability to adapt in a fast-paced environment.
- Detail-oriented and highly organized.
Nice To Haves
- BS or BA degree preferred.
- CDL A or B with an exceptional driving record preferred.
- Truck-driving experience preferred.
Responsibilities
- Work closely with the Operations Manager to oversee daily business operations.
- Enforce company policies and procedures within the office.
- Perform facility opening and closing functions.
- Manage the fleet to ensure trucks are serviced and operable according to schedule.
- Prepare, evaluate, and balance employee and delivery schedules.
- Manage customer relationships and resolve customer issues.
- Manage facility inventory and assets.
- Work in and manage the warehouse, including loading and unloading third-party and company trucks using forklifts and pallet jacks.
- Proactively develop and recommend strategies to improve workplace efficiency, safety, and goal achievement.
- Attend to email and phone correspondence.
- Liaise between managers, customers, and employees.
- Fill in for the Operations Manager during absences, including making executive decisions, holding meetings, and providing accountability.
Benefits
- Home every day.
- Competitive wages based on experience.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Base salary plus bonus potential.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
