Assistant Operations Manager

Suddath Companies•Plant City, FL

12d

About The Position

The Assistant Operations Manager supports the Operations Manager in the execution and performance of operations at a specific location, including staffing, customer relations, operational performance, and overall direction. The role helps oversee staff and Independent Contractors, support budgeting and performance improvement, ensure compliance with company policies and applicable legislation, and maintain effective customer relationships. It also assists with Independent Contractor records, equipment files, and licensing, and provides support in other operational areas as needed.

Requirements

High school diploma, GED, or equivalent.
At least two years of experience in transportation, logistics, or a related industry.
Valid state driver's license.
Intermediate working knowledge of Microsoft Excel, Outlook, Word, and other Microsoft Office products.
Ability to work in a team environment and demonstrate flexibility and patience.
Strong organization, communication, and problem-solving skills.
Ability to multitask and manage time effectively.
Ability to read, speak, and write English sufficiently to understand and give directions and complete paperwork accurately.
Ability to operate standard office equipment and perform data entry and typing functions.

Nice To Haves

Four-year college degree in Business, Supply Chain Logistics, or a related field.
Experience working in a dispatch role.

Responsibilities

Develop a solid understanding of the business scope under DF Logistics and work toward obtaining and maintaining certifications in the core business spectrum.
Assist with recruiting and developing staff and Independent Contractors.
Ensure company practices, policies, and procedures are consistently implemented and enforced.
Schedule and participate in negotiations with vendors, contractors, and service providers to secure value and meet service standards.
Assist in developing annual equipment, vehicle, and staffing plans for budget establishment.
Learn and review profit-and-loss performance, ensuring operational decisions and practices align with budget goals.
Review key performance measurements and identify and incorporate process-improvement strategies.
Keep the Operations Manager informed about performance, personnel issues, business opportunities, and other relevant matters.
Conduct monthly meetings and training sessions to inform staff and Independent Contractors and improve performance.
Protect, maintain, and secure company assets and ensure their careful use.
Monitor staff and Independent Contractor performance, adjust strategies as needed, and make recommendations to the Operations Manager.
Build effective customer communications and relationships to help achieve performance goals and capitalize on new business opportunities.
Promote the company mission statement and implement and enforce company policies, standards, and procedures.
Help develop, recommend, and manage the annual operating budget in collaboration with the Operations Manager.
Drive initiatives that contribute to long-term operational excellence.
Ensure compliance with local, state, and federal legislation concerning personnel, equipment, vehicles, and buildings.
Coordinate, resolve, and respond to issues affecting operational performance.
Monitor Independent Contractor quality control scores and address performance as needed.
Design and implement a Quality Control Scores Incentives Program with the Operations Manager.
Assist with organizing and maintaining Independent Contractor files and equipment files, and with maintaining required Independent Contractor licensing.
Provide assistance in other operational areas as needed and perform other assigned duties.