Assistant Operations Manager

SP Plus • Manhattan, NY

1d • Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Assistant Operations Manager helps manage the assigned parking location’s daily operations within its contractual guidelines, supports client relations, promotes a professional image, and participates in efforts to improve client and customer satisfaction. The role also contributes to property-level financial and operational goals.

The position assists with supervising frontline staff and coordinating operational and administrative activities, including scheduling, hiring and training, financial and cashier reporting, time-card monitoring, petty cash, damage claims, and annual budget preparation. It also supports customer service, parking equipment maintenance, general facility upkeep, and reporting safety or policy concerns to the Facility Manager. The employee must know the garage and nearby streets, landmarks, and freeways.

Requirements

• High school graduate.
• Must possess a valid state-issued driver’s license with a current address and an acceptable driving record.
• Able to communicate clearly, listen, seek clarification, respond to questions, and write clearly and informatively.
• Able to read and interpret written information.
• Strong customer orientation and a positive attitude; able to respond to service requests courteously and professionally.
• Able to adapt to changes, delays, or unexpected events in the work environment.
• Exhibits sound and accurate judgment.
• Able to regularly stand, walk, and use hands to handle cash and equipment; occasionally sit and climb or balance; and occasionally lift or move up to 25 pounds.

Nice To Haves

• A minimum of six months of parking experience is preferred.
• Availability to work second shift, third shift, and/or weekends may be required depending on location hiring needs.

Responsibilities

• Assist with day-to-day management of the assigned location and ensure parking operations follow contractual guidelines.
• Foster good client relations, promote a professional approach to the business, and participate in programs to improve client and customer satisfaction.
• Engage in developing property-level financial and operational goals.
• Help manage daily location activities, including customer interactions, evening closing reports, bank deposits, staff scheduling, and frontline staff supervision.
• Prepare month-end reports, audit daily cashier shift reports, and monitor and check time cards.
• Assist with hiring and training frontline staff, reviewing damage claims, disbursing petty cash, and preparing the annual budget.
• Courteously answer customer questions and assist customers with requests.
• Assist with maintenance and repair of parking equipment and perform general maintenance tasks as directed by the Facility Manager.
• Report known accidents, observed or suspected violations of Company policy, safety hazards, and unusual occurrences to the Facility Manager.
• Assist with cleanup of debris, water, and oil spills.
• Maintain thorough knowledge of the garage and nearby major streets, landmarks, and freeways.
• Assist the Facility Manager with other duties as needed.

Benefits

• Medical, dental, and vision plans.
• Flexible spending accounts.
• Long- and short-term disability insurance.
• Life insurance.
• Accident insurance.
• 401(k).
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED