Experienced Apartment Assistant Manager | Pay: 50k + Quarterly Bonus, Renewal, and Sales Commissions

Village Green•West Des Moines, IA

3d•Onsite

About The Position

Village Green is hiring an Assistant Operations Manager for Element Valley West Des Moines, a 252-unit garden-style apartment community in West Des Moines, Iowa. The established community was built in 1972 and includes classic and upgraded apartment homes. The role supports efficient property operations and excellent service to residents and prospects. The property has operational and maintenance challenges, so the employer seeks someone resilient, proactive, adaptable, hands-on, and able to prioritize competing needs while focusing on resident experience and property performance. The position pays $50,000 plus quarterly bonuses and renewal and sales commissions. Village Green describes itself as a people-first organization offering associates tools, training, resources, and opportunities to grow and become industry leaders. Employment offers are contingent on required background checks; pre-employment drug testing is required, and the company participates in E-Verify.

Requirements

Strong organizational and administrative skills.
Excellent customer service and communication abilities.
Ability to manage multiple priorities in a fast-paced environment.
Experience with property management software and basic computer skills.

Nice To Haves

1–3 years of multifamily property management experience.
Experience with accounts receivable, collections, and resident ledger management.

Responsibilities

Build and maintain positive relationships with residents, prospects, vendors, and team members.
Manage accounts receivable and resident ledgers, including payments, deposits, collections, concessions, adjustments, and delinquency follow-up.
Maintain accurate resident, lease, move-in/move-out, renewal, transfer, and application information in the property management system.
Coordinate lease renewals, resident notices, correspondence, and follow-up.
Inspect move-outs, assess applicable charges, and process security deposit refunds and reimbursements.
Prepare and reconcile month-end reports, collection reports, invoices, and other property documentation.
Support leasing and marketing, including assisting prospects, marketing vacant units, and participating in leasing activities when needed.
Assist with evictions, lease violations, and resident issues in accordance with Fair Housing requirements and applicable policies.
Monitor property conditions and promptly communicate maintenance, safety, or liability concerns to management.
Plan and support resident events and community engagement activities.
Perform general office and administrative duties and provide operational support to the Property Manager.
Help monitor leasing performance, including closing ratios, phone conversions, and shopping reports.
Support Property Manager responsibilities when requested or during the Property Manager’s absence.