Experienced Apartment Assistant Manager | Pay: 50k + Quarterly Bonus, Renewal, and Sales Commissions

Village Green•West Des Moines, IA

4d•Onsite

About The Position

The Assistant Operations Manager helps ensure the apartment community operates efficiently while providing excellent service to residents and prospects. The role supports resident relations, accounts receivable and collections, lease administration and renewals, property records, security deposit processing, reporting, leasing, resident events, and general office operations. The position also assists the Property Manager with evictions, property-condition monitoring, invoice preparation, and management duties when the Property Manager is absent. The role is located at Element Valley West in Des Moines, Iowa.

Requirements

Experience with accounts receivable, collections, and resident ledger management.
Strong organizational and administrative skills.
Excellent customer-service and communication abilities.
Ability to manage multiple priorities in a fast-paced environment.
Experience with property-management software and basic computer skills.

Nice To Haves

1–3 years of multifamily property-management experience preferred.

Responsibilities

Establish and maintain good relations with residents, prospective residents, and vendors.
Maintain accounts receivable by applying payments to resident ledgers, making daily bank deposits, following up on unpaid balances, issuing NSF notices, correcting ledgers, entering concessions, and updating lease information.
Keep property-management software information current, including move-ins and move-outs, notices to vacate, transfers, renewals, lease changes, household and occupant demographics, applications, and cancellations.
Administer the lease-renewal program, including preparing renewal worksheets, delivering renewal notices and leases, updating system information, following up with residents who give notice, and thanking residents who renew.
Prepare and deliver correspondence to residents, vendors, and prospective residents, including lease-violation notices and application decisions.
Promptly inspect move-outs to document charges before security deposits are refunded.
Calculate and process security-deposit refunds or reimbursements, assess charges, enter information into the property-management program, and send applicable notices and information.
Generate and balance month-end reports produced by the property-management program.
Manage collections for former residents with outstanding balances and submit monthly account-status reports to the Property Manager.
Assist leasing efforts to market long-term vacant units, including setting up mini models.
Assist the Property Manager with evictions and follow state eviction laws.
Monitor property condition and report concerns or liabilities to the Property Manager or Maintenance Supervisor.
Follow established fair-housing policies and maintain confidentiality of company and resident information.
Communicate courteously and professionally with coworkers, management, residents, vendors, and other contacts.
Perform leasing activities when the Leasing Consultant is unavailable.
Plan and implement resident functions with management staff.
Perform general office duties, including answering calls, writing service requests and newsletters, filing, monitoring and ordering office supplies and printed materials.
Prepare invoices for approval when the Property Manager is absent.
Perform reasonable duties assigned by the Property Manager, AAD/AD, or VP/AVP, and perform Property Manager duties when asked during the Property Manager’s absence.
Monitor leasing staff performance on closing ratios, phone conversion, and shopping reports, and report performance concerns to the Property Manager.