Assistant Operations Manager

Metropolis Technologies • ATLANTA, GA

4d • Onsite

About The Position

The Assistant Operations Manager assists with the day-to-day management of an assigned parking location, ensuring operations follow the location’s contractual guidelines, supporting positive client relations, and promoting a professional image. The role helps improve client and customer satisfaction and contributes to property-level financial and operational goals.

The position supports a range of operational and administrative activities, including supervising frontline staff, scheduling, hiring and training, cash handling and deposits, reporting, timecard checks, budget preparation, and damage-claim review. It also involves assisting customers, supporting parking equipment maintenance and general facility upkeep, and reporting accidents, policy violations, hazards, or unusual occurrences to the Facility Manager.

Requirements

• High school graduate.
• Valid state-issued driver’s license with current address and an acceptable driving record.
• Clear oral communication, including listening, seeking clarification, and responding well to questions.
• Clear written communication and ability to read and interpret written information.
• Strong customer orientation and a positive attitude; ability to respond to service requests courteously and professionally.
• Ability to adapt to changes, delays, and unexpected events.
• Sound and accurate judgment.
• Ability to meet the physical demands of the role, including regularly standing, walking, and using hands to handle cash and equipment; occasionally sitting, climbing or balancing, and lifting or moving up to 25 pounds.

Nice To Haves

• At least six months of parking experience is preferred.

Responsibilities

• Help manage daily operations at the assigned location in accordance with its contractual guidelines.
• Foster good client relations and promote a professional approach to the business.
• Participate in programs to improve client and customer satisfaction.
• Contribute to the development of property-level financial and operational goals.
• Support day-to-day location activities, including customer interaction and supervision of frontline staff such as cashiers, valet attendants, and maintenance porters.
• Schedule, hire, and train frontline staff.
• Supervise completion of evening closing reports, process bank deposits, prepare month-end reports, audit daily cashier shift reports, and monitor time cards.
• Review damage claims, disburse petty cash, and assist with preparation of the annual budget.
• Courteously answer customer questions and respond to service requests.
• Assist with parking equipment maintenance and repair, as well as general maintenance tasks as directed by the Facility Manager.
• Report known accidents, observed or suspected policy violations, safety hazards, and unusual occurrences to the Facility Manager.
• Assist with cleanup of debris, water, oil spills, and similar conditions.
• Maintain thorough knowledge of the garage and nearby major streets, landmarks, and freeways.
• Assist the Facility Manager with other duties as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Long- and short-term disability insurance
• Life insurance
• Accident insurance
• 401(k)
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED