Austin Adventures Assistant Operations Manager

Active Adventures•Billings, MT

8h•Onsite

About The Position

Austin Adventures is seeking an Assistant Operations Manager for North America to ensure the successful operation of their trips. This role involves recruiting, managing, and supporting guides, facilitating guide administration, and creating/maintaining global guide recruitment and administration systems. The Assistant Operations Manager will also support the Head of Global Product in standardizing and globalizing guide recruitment, processes, administration, and technology.

Requirements

Understanding and experience with Risk Management and creating a culture of safety.
Support-focused with a “can-do” attitude.
Problem-solving, Solutions Focused.
Strong organisational skills.
Relationship building.
Outgoing and flexible, with a positive and professional attitude.
Self-starter who takes personal responsibility.
Can handle a fast-paced environment and a challenging workload.
Responds and adapts quickly to change.

Responsibilities

Develop and maintain best-practice guide recruitment and HR process and systems, including applicant tracking, recruitment records, HR onboarding, and HR records/filing of contracts, variations and recording guide qualifications.
Issue equipment, ensuring all is up to specification and standard.
Ensure trip information is conveyed and anomalies are discussed with guides.
Collate trip reports, and other guide feedback, and share with relevant stakeholders to work towards necessary resolutions and outcomes.
Ensure equipment and paperwork is returned/completed (e.g. radios, sat phones, receipts, expenses, trip reports etc.).
Be available to answer guides questions during and outside office hours.
Be proficient with company technology and platforms.
Liaise directly with guides and guests during trips to overcome issues as required.
Liaise with customer care team as required.
Help manage the guide bonus scheme by tracking KPIs.
Help organize social events as required.
Develop and maintain systems to manage and record the dispatch and return of all guide equipment and uniforms pre and post-trip/season.
Load standardized guide trip information into guide Sharepoint/Portal/App.
Administer/track guide incentives/bonuses where applicable.
Ensure guide flights, travel, and accommodation are arranged as necessary.
Ensure all guides and on-trip suppliers are compliant with workplace health and safety practices, procedures, and policies.
Assist the Head of Global Operations with guide training.
Acquire and manage all necessary permits.
Complete Monthly and End of Year Reports as needed.
Work closely with Fleet Managers to maintain bikes, trailers, & vans.
Prepare equipment prior to trips.
Clean, organize, and winterize equipment after trips.
During the NA ‘off-season’ assist the product and CC teams as needed.
Develop and maintain global approach for product delivery and operational execution.
Assist with global contracting.
Ensure company websites adequately reflect the product operated.
Perform duties as necessary or incidental to the role or that are otherwise assigned by your manager(s).